I worked as a Customer Service Representative, Health Insurance Representative, Back Office Representative, and Data Entry Specialist for various BPO companies. When the pandemic hit, I switched to remote jobs and worked as a Project-Based Virtual Assistant, Social Media Manager, and Healthcare Consultant.

In the BPO setting, I made calls, sent emails, had dual concurrency live chats, and handled escalated cases about logistics and data entry. In the remote setting, I established a social media account for marketing and inquiries. I also established the system within the business, such as daily auditing, proper pricing based on other competitors and demand, and research for reliable and affordable suppliers. Lastly, I did tasks focused on the company’s revenue: document verification and data entry. I also talk to patients and medical professionals if needed.

I worked as a Customer Service Representative, Health Insurance Representative, Back Office Representative, and Data Entry Specialist for various BPO companies. When the pandemic hit, I switched to remote jobs and worked as a Project-Based Virtual Assistant, Social Media Manager, and Healthcare Consultant.

In the BPO setting, I made calls, sent emails, had dual concurrency live chats, and handled escalated cases about logistics and data entry. In the remote setting, I established a social media account for marketing and inquiries. I also established the system within the business, such as daily auditing, proper pricing based on other competitors and demand, and research for reliable and affordable suppliers. Lastly, I did tasks focused on the company’s revenue: document verification and data entry. I also talk to patients and medical professionals if needed.