Hi! My name is Jan Raven Alfaro from GMA Cavite, Philippines. I love to play basketball, mobile and pc games during my free time. I would also love to take a couple of minutes to tell you why hiring me will be a benefit to your organization. I have worked as a Customer Service Representative for the last 6 years. Most of the accounts that I handled are Telco, and Collections. I assist callers with payment plans, account management, and upgrading of plans. Additionally, I handled a team since I became a Subject Matter Expert or Assistant Team Leader right after 6 months of probation period. I also got a role as a Quality Analyst handling telco accounts where I listen to calls and check if it passed the Quality Criteria, do a coaching session for agents that doesn’t meet the scorecard needed. I am responsible for guiding my agents on how to meet their goal every month and also do call listening so I can provide them tips on how to handle call efficiently. I excel at providing the best customer service, first call resolution, and quality of the call. My most recent job was at BruntWork, I’m a Virtual Assistant in a Law Firm in US doing Admin/Data Entry, where I help customers to file application in Social Security and sometimes call them directly if I need to verify a specific details need. If you’re looking to sustain and expand the company, and gain profit I’m the right person for the job. I look forward to meeting you and discussing how I can be of value to your company. Thanks!

Hi! My name is Jan Raven Alfaro from GMA Cavite, Philippines. I love to play basketball, mobile and pc games during my free time. I would also love to take a couple of minutes to tell you why hiring me will be a benefit to your organization. I have worked as a Customer Service Representative for the last 6 years. Most of the accounts that I handled are Telco, and Collections. I assist callers with payment plans, account management, and upgrading of plans. Additionally, I handled a team since I became a Subject Matter Expert or Assistant Team Leader right after 6 months of probation period. I also got a role as a Quality Analyst handling telco accounts where I listen to calls and check if it passed the Quality Criteria, do a coaching session for agents that doesn’t meet the scorecard needed. I am responsible for guiding my agents on how to meet their goal every month and also do call listening so I can provide them tips on how to handle call efficiently. I excel at providing the best customer service, first call resolution, and quality of the call. My most recent job was at BruntWork, I’m a Virtual Assistant in a Law Firm in US doing Admin/Data Entry, where I help customers to file application in Social Security and sometimes call them directly if I need to verify a specific details need. If you’re looking to sustain and expand the company, and gain profit I’m the right person for the job. I look forward to meeting you and discussing how I can be of value to your company. Thanks!