Philippines Experience
Computer Technician
Maintaining hardware and software by conducting regular maintenance and updates. Identifying and resolving network, connectivity, and server issues. Upgrading firmware, software, and outdated hardware systems. Monitoring and maintaining security systems and installing updates
Encoder , Payments Application
Organize and maintain files and databases, ensuring all records are up-to-date and easily accessible. Perform regular data entry tasks, iniQor Philippinescluding updating information, creating new records, and deleting obsolete ones.
IT Desktop Support
Support clients with hardware and software issues including Troubleshooting, PC formats, software installation, upgrades OS. Making sure the IT servers are functioning 24/7.
Workforce Management Analyst I
Analyzing the project’s performance and ensuring to meet the goal such as Service level, staffing and agents monitoring in real time adherence. Providing accurate reports to the Client of the Program’s KPI. Update schedules such as breaks, lunches and other offline activities like meeting, one on one, coaching etc. and making recommendation like OT depends on business needs.
Workforce Management Analyst II
Responsible for Agent’s schedules to be plotted in the system tools such as IEX or Teleopti. Primarily responsible for analyzing the forecast’s call volume then create daily schedules allowing us to provide best level of support to the client. We also advises management of compliance and attendance issue. Communicating with RTA team and operations to ensure that schedules are implemented. Update schedules such as breaks, lunches and other offline activities like meeting, one on one, coaching etc. We do plot future activities like LOA, PTO and making recommendation like OT depends on business needs.
Experience
Computer Technician
Maintaining hardware and software by conducting regular maintenance and updates. Identifying and resolving network, connectivity, and server issues. Upgrading firmware, software, and outdated hardware systems. Monitoring and maintaining security systems and installing updates
Encoder , Payments Application
Organize and maintain files and databases, ensuring all records are up-to-date and easily accessible. Perform regular data entry tasks, iniQor Philippinescluding updating information, creating new records, and deleting obsolete ones.
IT Desktop Support
Support clients with hardware and software issues including Troubleshooting, PC formats, software installation, upgrades OS. Making sure the IT servers are functioning 24/7.
Workforce Management Analyst I
Analyzing the project’s performance and ensuring to meet the goal such as Service level, staffing and agents monitoring in real time adherence. Providing accurate reports to the Client of the Program’s KPI. Update schedules such as breaks, lunches and other offline activities like meeting, one on one, coaching etc. and making recommendation like OT depends on business needs.
Workforce Management Analyst II
Responsible for Agent’s schedules to be plotted in the system tools such as IEX or Teleopti. Primarily responsible for analyzing the forecast’s call volume then create daily schedules allowing us to provide best level of support to the client. We also advises management of compliance and attendance issue. Communicating with RTA team and operations to ensure that schedules are implemented. Update schedules such as breaks, lunches and other offline activities like meeting, one on one, coaching etc. We do plot future activities like LOA, PTO and making recommendation like OT depends on business needs.
