Philippines Experience
Accounts Receivables Specialist
Billing and Payment/Customer Service Representative
Scope of Support:
- collect payment from customers and accurately record it into the system
- Sets payment arrangements and presents options to keep the service active
- Resolving complex concerns regarding missing, incorrect and reversed payments
Customer Service Representative
Scope of Support
- Handled customer complaints, service troubleshooting by resolving it with patience and in a positive tone
- specialized in billing and payments resolving basic and complex billing issues
Quality Analyst
Evaluated agents' Calls emails and chats to ensure that the provide quality customer service
Ensure everyone is aligned with product SOP by updating colleagues of new KB updates
attended weekly meetings and calibrations to provide findings to clients and operations heads for service opportunities
Logistics Coordinator
supported customer queries and intervening in key vulnerable moments to push tasks to become invoices
Ensured that every task would impact positively on taskers close rates and increase net revenue
Experience
Accounts Receivables Specialist
Billing and Payment/Customer Service Representative
Scope of Support:
- collect payment from customers and accurately record it into the system
- Sets payment arrangements and presents options to keep the service active
- Resolving complex concerns regarding missing, incorrect and reversed payments
Customer Service Representative
Scope of Support
- Handled customer complaints, service troubleshooting by resolving it with patience and in a positive tone
- specialized in billing and payments resolving basic and complex billing issues
Quality Analyst
Evaluated agents' Calls emails and chats to ensure that the provide quality customer service
Ensure everyone is aligned with product SOP by updating colleagues of new KB updates
attended weekly meetings and calibrations to provide findings to clients and operations heads for service opportunities
Logistics Coordinator
supported customer queries and intervening in key vulnerable moments to push tasks to become invoices
Ensured that every task would impact positively on taskers close rates and increase net revenue
Education
College degree
Graduated from Holy Cross of Davao College's Business Administration program.
Education
College degree
Graduated from Holy Cross of Davao College's Business Administration program.
