CEAN NETWORK EXPRESS PHILIPPINES INC.

Door 115 G/F LYL Bldg. Kimwa Compound, Baloy CDO City

April 01, 2018 – October 14, 2023

Customer Care Specialist

Key responsibilities:

• Receives and processes bookings for all trades (Intra-Asia, Europe, North America, etc.).
• Updates vessel schedule on a monthly basis for vessel calling ex- PHCGY to be sent to OFS VSK TEAM and sends update to OFS VSK ACTUAL TEAM the actual vessel details once vessel departs PHCGY.
• Files all Accounting and Export/Import related documents – BL RELEASE COPIES FOR EXPORT/IMPORT LOADING with its pertaining
• Coordinates with customers for the submission of their shipping
• Updating of weekly EXPORT & IMPORT MONITORING REPORT, REVISED & ADDITIONAL INVOICE REPORT and INBOUND & OUTBOUND LATE PAYMENT FEE updated through shared g-sheet.
• Update BIR 2307 Shared GDRIVE for customers who withholds their
• Submits a soft copy manifest through BOC AMS system and validates import shipment by lodging flat file to CDEC (Cargo Date Exchange Center).
• Handles the processing of delivery orders (IMPORT) and BL releasing (EXPORT).
• Monitors gate out and gate in of all Cagayan inbound/outbound containers for proper issuance of billing (e.g. DTOC/CTIC) to exporters and importers.
• Attends virtual and face-to-face meetings (e.g. port meetings and client meetings).
• Timely updating of excel sheet and monitoring of payables in PHCGY such as rental and electric payment.
• Updating and preparing Cash Advance for the renewal of book of accounts, business permit and BIR 0605 on a yearly basis.
• Reliever in the absence of colleague such attending to operations concerns, paying water bill and paying port charges (if necessary).
• Buys office and janitorial supplies at the market.
• Monitors the invoices released for import/export shipment sent by the OFS team.
• Liquidates REPLENISHMENT REPORT for the expenses incurred in CGY office every month. Original docs to be forwarded to MNL office for the reimbursement of expense.
• Performs monthly PETTY CASH COUNT to be done every end of the month (done through google meet).
• Sends email to customer to update their payment for the outstanding charges (e.g. freight charges, DTOC/CTIC, etc.) and monitor closely the AR to minimize overdue.
• Issues CTIC (Detention/Demurrage) invoices for import cargoes that was not yet gated-out at port.
  • Timely monitors LPM/LCB (Late Payment Fee) and sends monthly report for LPM/LCB FOR AUDIT.
  • Issues AR/OR to customer.
  • Performs dispute registration to OPUS (system) for the disputed invoices and monitors its resolution.
  • Sends weekly OUTSTANDING AR REPORT every Monday and attends to TUESDAY WEEKLY AR Meeting.
  • Issues BL Surrender Fee invoice and update to g-sheet for CAS invoice issuance by the OFS team.
  • Preparation of Credit Application Document for Accounting Approval and monitoring of Signed Credit Agreement for PHILPACK account where credit line was processed in CGY.
  • Ensures that customers are well-informed on any service enhancement, schedules, change in vessel, cargo arrival and cargo cut-off at all times and attends customer needs such as inquiry on services, shipments (EXPORT and IMPORT), etc.
  • Attends to complaints that may be referred to concerned parties for immediate and corrective action.
  • Coordinates and communicates closely with sub-contractors and other departments /offices within the organization on customer- related concerns.
  • Attends to customer needs such as inquiry on rate requests and freight bid participation (e.g. PHILPACK/DEL MONTE) for CGY.
  • Files rate to TIGER SYSTEM once rate is accepted by the customer.
  • For Philpack/Del Monte’s rate, forward to offshore team (WNS) the agreed rates by customer for filing for proper rate linkage upon
  • Handles and resolves cases escalated to SALES FORCE.
  • Submits needed report to pricer/trade such as RATE GUIDELINE (MRG) for PHCGY.
  • Sends email to PRD (product catalog) team for the route requests for the additional routes for ex-CGY via SIN/KHH/SHK/HKG.
  • Process requests for waiver if the customer refuses to pay the detention and other charges (e.g. LPM/LCB/BAO/AMA/etc.) incurred <submitted to g-forms to trade and for the local charges should have the RHQ approval via AODOCS)

   

   

  NYK Fi-Japan Shipping Corporation

  Door 115 G/F, LYL Bldg. Kimwa Compound, Baloy CDO City

  March 02, 2015 – March 31, 2018

  Customer Service Associate

   

  Key responsibilities:

  • Receives and processes bookings for all trades (Intra-Asia, Europe, North America, etc.).
  • Ensures that customers are well-informed on any service enhancement, schedules, change in vessel, cargo arrival and cargo cut-off at all times.
  • Attends to customer needs such as inquiry on services, shipments, urgent rate requests, etc. and endorses services to potential clients.
  • Releases invoices and bills of ladings to accounts.
    • Submits a soft copy manifest thru BOC AMS system and validates import shipment by lodging flat file to CDEC (Cargo Data Exchange Center). Handles the processing of delivery orders and smooth delivery of all Cagayan Import Cargoes.
    • Coordinates and communicates closely with sub-contractors and other departments /offices within the NYK organization on customer- related concerns.
    • Monitors gate out and gate in of all Cagayan inbound containers for proper issuance of billing (e.g. DEM) to importers.
    • Prepares and/or submits reports and documents to both internal and external parties:  Weekly & Monthly lifting forecast for export and import shipment / Arrival Notices/Invoices/Cost Recovery Report.
    • Prepares and submits daily collection report and prepares replenishment report for bi-monthly liquidation of expenses to accounting department. Issues OR and ACK receipt to customer who paid billing in CGY office.
    • Files all Accounting and Export/Import related documents – EXPORT/IMPORT LOADING with its pertaining docs (EXPORT DOCS for EXPORT & CONTAINER GUARANTEE, etc.), ORS, INVOICES, DEPOSIT SLIPS and RECEIPTS

     

     

    Mindanao International Terminal Container Services, Inc.

    MCT Complex, Tagoloan, Misamis Oriental

    December 2014 – February 2015

    Store/Tool Keeper

     

    Key responsibilities:

    • Receive detailed and accurate information when goods arrive at the warehouse, then carefully check and record the quantity and condition of goods.
    • Check goods receipt/issue requisition documents under regulations to ensure quality goods and deliver to the right object to avoid
    • Receive delivery documents, make goods issue requests, save information on the goods management system and transfer it to the purchasing or accounting department under regulations to serve the next control stage.
    • Responsible for arranging neat and clean locations and premises to receive goods in a convenient, fast, and time-saving way when there is information on goods receipt.
    • Ensure that the goods receipt and issue process does not damage the
    • Record specifically the goods received note and goods delivery note to list the quantity of the goods.
    • Track the number of goods receipt/issue each day and compare with the minimum norm to maintain warehouse efficiency.
    • Keep track of minimum inventory and stock counts for the day.
    • Ensure that the goods always have a reasonable minimum inventory
    • Arrange goods neatly, scientifically, clearly, and cleanly as required.

    Making warehouse records and taking stock of goods. Taking stock of goods helps control the amount of goods circulation and inventory.

    Mindanao International Terminal Container Services, Inc.

    MCT Complex, Tagoloan, Misamis Oriental

    July 1, 2014 – October 11, 2014

    Billing Assistant

     

    Key responsibilities:

    • Issues official receipts to customer for cash and non-cash
    • Prepares customer deposit report or advance deposit receipt based on system-generated data on agreed weekly schedule of clients.
    • Checks and reconciles payment status, the build-up list received from operations every after-vessel departure as against system-generated report and prepares build-up list for loading purposes.
    • Issues OR for online payments.
    • Files official receipts, customer deposit reports and other related records/documents.
    • Prepares check voucher and check payment.
    • Monitoring electrical payment.
    • Confers with superior regarding work-related problems and provides information for proper disposition.
    • Prepares and submits reports to superior as may be requested by immediate superior; and performs other functions that assigned by superior from time to time.

CEAN NETWORK EXPRESS PHILIPPINES INC.

Door 115 G/F LYL Bldg. Kimwa Compound, Baloy CDO City

April 01, 2018 – October 14, 2023

Customer Care Specialist

Key responsibilities:

• Receives and processes bookings for all trades (Intra-Asia, Europe, North America, etc.).
• Updates vessel schedule on a monthly basis for vessel calling ex- PHCGY to be sent to OFS VSK TEAM and sends update to OFS VSK ACTUAL TEAM the actual vessel details once vessel departs PHCGY.
• Files all Accounting and Export/Import related documents – BL RELEASE COPIES FOR EXPORT/IMPORT LOADING with its pertaining
• Coordinates with customers for the submission of their shipping
• Updating of weekly EXPORT & IMPORT MONITORING REPORT, REVISED & ADDITIONAL INVOICE REPORT and INBOUND & OUTBOUND LATE PAYMENT FEE updated through shared g-sheet.
• Update BIR 2307 Shared GDRIVE for customers who withholds their
• Submits a soft copy manifest through BOC AMS system and validates import shipment by lodging flat file to CDEC (Cargo Date Exchange Center).
• Handles the processing of delivery orders (IMPORT) and BL releasing (EXPORT).
• Monitors gate out and gate in of all Cagayan inbound/outbound containers for proper issuance of billing (e.g. DTOC/CTIC) to exporters and importers.
• Attends virtual and face-to-face meetings (e.g. port meetings and client meetings).
• Timely updating of excel sheet and monitoring of payables in PHCGY such as rental and electric payment.
• Updating and preparing Cash Advance for the renewal of book of accounts, business permit and BIR 0605 on a yearly basis.
• Reliever in the absence of colleague such attending to operations concerns, paying water bill and paying port charges (if necessary).
• Buys office and janitorial supplies at the market.
• Monitors the invoices released for import/export shipment sent by the OFS team.
• Liquidates REPLENISHMENT REPORT for the expenses incurred in CGY office every month. Original docs to be forwarded to MNL office for the reimbursement of expense.
• Performs monthly PETTY CASH COUNT to be done every end of the month (done through google meet).
• Sends email to customer to update their payment for the outstanding charges (e.g. freight charges, DTOC/CTIC, etc.) and monitor closely the AR to minimize overdue.
• Issues CTIC (Detention/Demurrage) invoices for import cargoes that was not yet gated-out at port.
  • Timely monitors LPM/LCB (Late Payment Fee) and sends monthly report for LPM/LCB FOR AUDIT.
  • Issues AR/OR to customer.
  • Performs dispute registration to OPUS (system) for the disputed invoices and monitors its resolution.
  • Sends weekly OUTSTANDING AR REPORT every Monday and attends to TUESDAY WEEKLY AR Meeting.
  • Issues BL Surrender Fee invoice and update to g-sheet for CAS invoice issuance by the OFS team.
  • Preparation of Credit Application Document for Accounting Approval and monitoring of Signed Credit Agreement for PHILPACK account where credit line was processed in CGY.
  • Ensures that customers are well-informed on any service enhancement, schedules, change in vessel, cargo arrival and cargo cut-off at all times and attends customer needs such as inquiry on services, shipments (EXPORT and IMPORT), etc.
  • Attends to complaints that may be referred to concerned parties for immediate and corrective action.
  • Coordinates and communicates closely with sub-contractors and other departments /offices within the organization on customer- related concerns.
  • Attends to customer needs such as inquiry on rate requests and freight bid participation (e.g. PHILPACK/DEL MONTE) for CGY.
  • Files rate to TIGER SYSTEM once rate is accepted by the customer.
  • For Philpack/Del Monte’s rate, forward to offshore team (WNS) the agreed rates by customer for filing for proper rate linkage upon
  • Handles and resolves cases escalated to SALES FORCE.
  • Submits needed report to pricer/trade such as RATE GUIDELINE (MRG) for PHCGY.
  • Sends email to PRD (product catalog) team for the route requests for the additional routes for ex-CGY via SIN/KHH/SHK/HKG.
  • Process requests for waiver if the customer refuses to pay the detention and other charges (e.g. LPM/LCB/BAO/AMA/etc.) incurred <submitted to g-forms to trade and for the local charges should have the RHQ approval via AODOCS)

   

   

  NYK Fi-Japan Shipping Corporation

  Door 115 G/F, LYL Bldg. Kimwa Compound, Baloy CDO City

  March 02, 2015 – March 31, 2018

  Customer Service Associate

   

  Key responsibilities:

  • Receives and processes bookings for all trades (Intra-Asia, Europe, North America, etc.).
  • Ensures that customers are well-informed on any service enhancement, schedules, change in vessel, cargo arrival and cargo cut-off at all times.
  • Attends to customer needs such as inquiry on services, shipments, urgent rate requests, etc. and endorses services to potential clients.
  • Releases invoices and bills of ladings to accounts.
    • Submits a soft copy manifest thru BOC AMS system and validates import shipment by lodging flat file to CDEC (Cargo Data Exchange Center). Handles the processing of delivery orders and smooth delivery of all Cagayan Import Cargoes.
    • Coordinates and communicates closely with sub-contractors and other departments /offices within the NYK organization on customer- related concerns.
    • Monitors gate out and gate in of all Cagayan inbound containers for proper issuance of billing (e.g. DEM) to importers.
    • Prepares and/or submits reports and documents to both internal and external parties:  Weekly & Monthly lifting forecast for export and import shipment / Arrival Notices/Invoices/Cost Recovery Report.
    • Prepares and submits daily collection report and prepares replenishment report for bi-monthly liquidation of expenses to accounting department. Issues OR and ACK receipt to customer who paid billing in CGY office.
    • Files all Accounting and Export/Import related documents – EXPORT/IMPORT LOADING with its pertaining docs (EXPORT DOCS for EXPORT & CONTAINER GUARANTEE, etc.), ORS, INVOICES, DEPOSIT SLIPS and RECEIPTS

     

     

    Mindanao International Terminal Container Services, Inc.

    MCT Complex, Tagoloan, Misamis Oriental

    December 2014 – February 2015

    Store/Tool Keeper

     

    Key responsibilities:

    • Receive detailed and accurate information when goods arrive at the warehouse, then carefully check and record the quantity and condition of goods.
    • Check goods receipt/issue requisition documents under regulations to ensure quality goods and deliver to the right object to avoid
    • Receive delivery documents, make goods issue requests, save information on the goods management system and transfer it to the purchasing or accounting department under regulations to serve the next control stage.
    • Responsible for arranging neat and clean locations and premises to receive goods in a convenient, fast, and time-saving way when there is information on goods receipt.
    • Ensure that the goods receipt and issue process does not damage the
    • Record specifically the goods received note and goods delivery note to list the quantity of the goods.
    • Track the number of goods receipt/issue each day and compare with the minimum norm to maintain warehouse efficiency.
    • Keep track of minimum inventory and stock counts for the day.
    • Ensure that the goods always have a reasonable minimum inventory
    • Arrange goods neatly, scientifically, clearly, and cleanly as required.

    Making warehouse records and taking stock of goods. Taking stock of goods helps control the amount of goods circulation and inventory.

    Mindanao International Terminal Container Services, Inc.

    MCT Complex, Tagoloan, Misamis Oriental

    July 1, 2014 – October 11, 2014

    Billing Assistant

     

    Key responsibilities:

    • Issues official receipts to customer for cash and non-cash
    • Prepares customer deposit report or advance deposit receipt based on system-generated data on agreed weekly schedule of clients.
    • Checks and reconciles payment status, the build-up list received from operations every after-vessel departure as against system-generated report and prepares build-up list for loading purposes.
    • Issues OR for online payments.
    • Files official receipts, customer deposit reports and other related records/documents.
    • Prepares check voucher and check payment.
    • Monitoring electrical payment.
    • Confers with superior regarding work-related problems and provides information for proper disposition.
    • Prepares and submits reports to superior as may be requested by immediate superior; and performs other functions that assigned by superior from time to time.