Hi, thank you for visiting my profile. I am a 30-year-old with 9 years of experience in Customer Service (Live Chat and Email Support) Appointment Center Virtual Assistant Sales Representative With E-commerce background mainly using Shopify, Hubspot, Zendesk, Airtable and other platforms to assist customers with their order status, delivery, and refund request. The approach I take to dealing with conflict is unique in that I combine listening with negotiation to understand the customer’s perspective. I am exposed to handling real-time complaint escalations. Acknowledgment must always come before up-selling. I can then highlight a product’s strengths to maintain business and regain satisfaction. I am patient, professional, and able to learn about a product quickly. Providing good customer service is one of my areas of expertise. I’ve consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor. Here are my areas of expertise: • Microsoft Office Suite Proficient in Word, Excel, PowerPoint and Outlook • Data Analysis Basic data analysis using tools like Excel or Google Sheets • Customer Relationship Management(CRM) Systems: Familiarity with CRM software such as Salesforce or Hubspot. • Graphic Design Proficiency in graphic design tools like Canva, Evenbrite Squarespace. • Social Media Management Experience in managing and updating social media profiles I work well under minimum supervision, highly trainable, receptive to feedback, and always aim to exceed expectations. My main advantage is I continuously learn every day and always keep myself updated with the changes. I always want long-term relationships with my clients and I value every project that has been given. I can assure you that I will never let you down in terms of professionalism. So Let’s Turn Your PRODUCT into PROFIT Best Regards, Danise

Hi, thank you for visiting my profile. I am a 30-year-old with 9 years of experience in Customer Service (Live Chat and Email Support) Appointment Center Virtual Assistant Sales Representative With E-commerce background mainly using Shopify, Hubspot, Zendesk, Airtable and other platforms to assist customers with their order status, delivery, and refund request. The approach I take to dealing with conflict is unique in that I combine listening with negotiation to understand the customer’s perspective. I am exposed to handling real-time complaint escalations. Acknowledgment must always come before up-selling. I can then highlight a product’s strengths to maintain business and regain satisfaction. I am patient, professional, and able to learn about a product quickly. Providing good customer service is one of my areas of expertise. I’ve consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor. Here are my areas of expertise: • Microsoft Office Suite Proficient in Word, Excel, PowerPoint and Outlook • Data Analysis Basic data analysis using tools like Excel or Google Sheets • Customer Relationship Management(CRM) Systems: Familiarity with CRM software such as Salesforce or Hubspot. • Graphic Design Proficiency in graphic design tools like Canva, Evenbrite Squarespace. • Social Media Management Experience in managing and updating social media profiles I work well under minimum supervision, highly trainable, receptive to feedback, and always aim to exceed expectations. My main advantage is I continuously learn every day and always keep myself updated with the changes. I always want long-term relationships with my clients and I value every project that has been given. I can assure you that I will never let you down in terms of professionalism. So Let’s Turn Your PRODUCT into PROFIT Best Regards, Danise