freelancer
Email Verified MITCHELLE F
0/5 (0 Feedback)
Member since April 19, 2024
Profile health 80%

Bringing Your Projects to Life with Skill and Dedication

  • $5 - $5 / hr
  • //workplaces.ph/wp-content/uploads/2023/06/usa-flag.webpUnited States
  • Save

Hi there,

I am Mitchelle Franz Fermin, but you can call me Franz.

I CAN HELP YOU WITH THE FOLLOWING:

-Customer Service Support (Email/Chat and Phone Calls)

-Appointment Setting

-Administrative Support

-Canva Designs

-Launch Support

-Instagram DM Outreach

-Writing Custom captions for your social media platform and doing hashtag research

-Email Management

-Data Entry

-Admin Tasks

-Blog and Newsletter management

 

MY SKILLS SETS:

-Problem Solving

-Organizational

-Excellent Communication Skills both oral and verbal

-Multitasking

-Collaborative

-Fast Learner

 

I am open to embracing new ideas and approaches and I am more than willing to learn industry-specific knowledge.

freelancer
Email Verified MITCHELLE F
0/5 (0 Feedback)
Member since April 19, 2024
Profile health 80%

Bringing Your Projects to Life with Skill and Dedication

  • $5 - $5 / hr
  • //workplaces.ph/wp-content/uploads/2023/06/usa-flag.webpUnited States
  • Save

Hi there,

I am Mitchelle Franz Fermin, but you can call me Franz.

I CAN HELP YOU WITH THE FOLLOWING:

-Customer Service Support (Email/Chat and Phone Calls)

-Appointment Setting

-Administrative Support

-Canva Designs

-Launch Support

-Instagram DM Outreach

-Writing Custom captions for your social media platform and doing hashtag research

-Email Management

-Data Entry

-Admin Tasks

-Blog and Newsletter management

 

MY SKILLS SETS:

-Problem Solving

-Organizational

-Excellent Communication Skills both oral and verbal

-Multitasking

-Collaborative

-Fast Learner

 

I am open to embracing new ideas and approaches and I am more than willing to learn industry-specific knowledge.

Experience

Customer Support Representative

  •  Techmahindra
  •  Sep 2017 - Mar 2024

In my customer service experience, I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor.

Technical Support Representative

  •  iBEX Solution
  •  Apr 2019 - Jan 2020

Respond to customer inquiries and provide technical support via phone in a timely and professional manner. Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.

Chat Support Repesentative

  •  Concentrix
  •  Nov 2020 - Apr 2021

A highly motivated and customer-focused Chat Agent with a passion for providing excellent administrative and clerical support. Possessing excellent communication and problem-solving skills to ensure customer satisfaction.

Customer Support Representative

  •  Alorica
  •  May 2021 - Sep 2021

In my customer service experience, I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor.

Customer Service Associates

  •  iSupport Worldwide
  •  Sep 2021 - Apr 2024

Respond to customer inquiries by understanding inquiries; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; and verifying customer's understanding of information and answers. Assisting customers in Email, Phone and Live chat.

Experience

Customer Support Representative

  •  Techmahindra
  •  Sep 2017 - Mar 2024

In my customer service experience, I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor.

Technical Support Representative

  •  iBEX Solution
  •  Apr 2019 - Jan 2020

Respond to customer inquiries and provide technical support via phone in a timely and professional manner. Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary.

Chat Support Repesentative

  •  Concentrix
  •  Nov 2020 - Apr 2021

A highly motivated and customer-focused Chat Agent with a passion for providing excellent administrative and clerical support. Possessing excellent communication and problem-solving skills to ensure customer satisfaction.

Customer Support Representative

  •  Alorica
  •  May 2021 - Sep 2021

In my customer service experience, I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor.

Customer Service Associates

  •  iSupport Worldwide
  •  Sep 2021 - Apr 2024

Respond to customer inquiries by understanding inquiries; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; and verifying customer's understanding of information and answers. Assisting customers in Email, Phone and Live chat.

Education

High School Graduate

  •  Sta.Lucia High School
  •  Oct 2007 - Apr 2024

Education

High School Graduate

  •  Sta.Lucia High School
  •  Oct 2007 - Apr 2024
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