Philippines Experience
Technical Support Representative
As tech support, We handle customer support via chat or email and answer all our customer inquiries about our product. First, we analyze their concern, then we provide empathy along with the correct resolution and offer compensation, refund, and replacement if needed.
Payroll Account Specialist
As a Payroll Account specialist, my crucial role is ensuring accurate and timely compensation for our agents based on their productivity metrics. My primary responsibilities include:
Data Entry: Accurately encode productivity metrics of agents into our payroll system. This includes recording the number of replies sent, not paid sent, paid sent, total received, and total commission earned.
Calculation: Calculate individual rates and total salaries based on established criteria and performance metrics.
Verification: Review and verify the accuracy of data entered to ensure that all information is complete and error-free.
Reporting: Generate reports detailing agent productivity, commissions earned, and payroll summaries for management review.
Communication: Collaborate with team members to address any discrepancies or issues related to payroll and agent compensation.
Experience
Technical Support Representative
As tech support, We handle customer support via chat or email and answer all our customer inquiries about our product. First, we analyze their concern, then we provide empathy along with the correct resolution and offer compensation, refund, and replacement if needed.
Payroll Account Specialist
As a Payroll Account specialist, my crucial role is ensuring accurate and timely compensation for our agents based on their productivity metrics. My primary responsibilities include:
Data Entry: Accurately encode productivity metrics of agents into our payroll system. This includes recording the number of replies sent, not paid sent, paid sent, total received, and total commission earned.
Calculation: Calculate individual rates and total salaries based on established criteria and performance metrics.
Verification: Review and verify the accuracy of data entered to ensure that all information is complete and error-free.
Reporting: Generate reports detailing agent productivity, commissions earned, and payroll summaries for management review.
Communication: Collaborate with team members to address any discrepancies or issues related to payroll and agent compensation.
