Philippines Experience
Community & Client Relations Associate
Applied exceptional written communication and interpersonal skills to enhance subscriber satisfaction and retention.
Oversaw community interactions, enforcing guidelines and resolving issues to maintain a positive and safe environment.
Tracked subscriber activity and interactions using CRM tools such as InFlowW, spreadsheets, and other platforms, generating insights to optimize engagement strategies.
Call Center Representative
Handled inbound and outbound customer calls, addressing account inquiries, billing questions, and service issues efficiently.
Provided clear guidance and troubleshooting support, maintaining high customer satisfaction and first-call resolution rates.
Documented customer interactions and updates in CRM systems, ensuring accurate records and smooth follow-ups.
Subscriber Engagement Specialist / Community Moderator
Managed daily subscriber communications, responding to 50+ messages per day with professionalism and timely resolution, improving engagement and retention..
Maintained content schedules and coordinated posts, ensuring timely delivery and organized workflow across multiple platforms.
Monitored and moderated subscriber interactions, enforcing community guidelines and resolving conflicts to maintain a positive online environment.
Customer Care Associate
Handled pharmacy-related inquiries and claims for Medicare Part D clients, ensuring accurate and timely resolution of 50+ daily requests..
Managed client communications via phone, email, and CRM systems, providing clear guidance and support while maintaining HIPAA compliance.
Documented client interactions and updates in Salesforce, improving record accuracy and facilitating smooth follow-ups.
Customer Experience Associate
Handled customer inquiries, bookings, and reservations, ensuring timely and accurate responses while maintaining high satisfaction levels.
Managed trust and safety concerns, resolving issues efficiently and protecting both customers and the platform.
Documented client interactions and internal processes using CRM tools and platforms including Lessonly, Guru, Okta, and IceWarp, improving team workflow and knowledge sharing.
Sales Executive / Account Manager
Managed client accounts and built strong relationships with B2B customers across the United States, driving repeat business and revenue growth.
Developed and executed sales strategies for government and commercial clients, ensuring compliance with GSA contract requirements.
Coordinated product orders, deliveries, and customer support inquiries, maintaining a 95% client satisfaction rate.
Operations & Communications Assistant
Maintained inventory and sales tracking in Google Sheets and Excel, reducing stock discrepancies by 25%.
Coordinated online orders and customer inquiries through Meta Business Suite achieving timely responses and 100% order accuracy.
Assisted in social media marketing campaigns using Canva and Meta Business Suite, increasing online engagement by 20%.
Experience
Community & Client Relations Associate
Applied exceptional written communication and interpersonal skills to enhance subscriber satisfaction and retention.
Oversaw community interactions, enforcing guidelines and resolving issues to maintain a positive and safe environment.
Tracked subscriber activity and interactions using CRM tools such as InFlowW, spreadsheets, and other platforms, generating insights to optimize engagement strategies.
Call Center Representative
Handled inbound and outbound customer calls, addressing account inquiries, billing questions, and service issues efficiently.
Provided clear guidance and troubleshooting support, maintaining high customer satisfaction and first-call resolution rates.
Documented customer interactions and updates in CRM systems, ensuring accurate records and smooth follow-ups.
Subscriber Engagement Specialist / Community Moderator
Managed daily subscriber communications, responding to 50+ messages per day with professionalism and timely resolution, improving engagement and retention..
Maintained content schedules and coordinated posts, ensuring timely delivery and organized workflow across multiple platforms.
Monitored and moderated subscriber interactions, enforcing community guidelines and resolving conflicts to maintain a positive online environment.
Customer Care Associate
Handled pharmacy-related inquiries and claims for Medicare Part D clients, ensuring accurate and timely resolution of 50+ daily requests..
Managed client communications via phone, email, and CRM systems, providing clear guidance and support while maintaining HIPAA compliance.
Documented client interactions and updates in Salesforce, improving record accuracy and facilitating smooth follow-ups.
Customer Experience Associate
Handled customer inquiries, bookings, and reservations, ensuring timely and accurate responses while maintaining high satisfaction levels.
Managed trust and safety concerns, resolving issues efficiently and protecting both customers and the platform.
Documented client interactions and internal processes using CRM tools and platforms including Lessonly, Guru, Okta, and IceWarp, improving team workflow and knowledge sharing.
Sales Executive / Account Manager
Managed client accounts and built strong relationships with B2B customers across the United States, driving repeat business and revenue growth.
Developed and executed sales strategies for government and commercial clients, ensuring compliance with GSA contract requirements.
Coordinated product orders, deliveries, and customer support inquiries, maintaining a 95% client satisfaction rate.
Operations & Communications Assistant
Maintained inventory and sales tracking in Google Sheets and Excel, reducing stock discrepancies by 25%.
Coordinated online orders and customer inquiries through Meta Business Suite achieving timely responses and 100% order accuracy.
Assisted in social media marketing campaigns using Canva and Meta Business Suite, increasing online engagement by 20%.
