•Professional Services – Porting Coordinator
Processes and submits Local Service Requests (LSR) for number porting with underlying carriers. Manages end-to-end porting lifecycle including LOA, CSR, and COB validation. Monitors order progress with Local Exchange Carriers (LEC) and Interexchange Carriers (IXC) carriers to ensure SLA compliance and timely activation. Coordinates with Project Managers and global clients on milestone updates and service timelines. Handles escalations by communicating directly with carriers to resolve delays and rejections. Processes orders through carrier portals and internal databases with high accuracy. Documents all order activities and case updates in Salesforce. Manages multiple concurrent porting projects across global accounts.

•Technical Onboarding Advisor
Walks the customer through the Express Set Up, and probes for other basic account set-up needs. Configures basic user setup, such as Call Forwarding, Notifications, Greetings, etc. Provisions and set up RingCentral-supported desk phones. Introduces new applications such as Mobile App, Desktop App, RingCentral Meetings, and Glip by RingCentral as well as offer other services that may help and be beneficial to the customer’s business. Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments. Updates the Implementation Status, and documents the call in SalesForce. Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.

Support Sales team with pricing proposals and pre-sale carrier requests. Submit carrier orders for internet and phone provisioning, including number porting. Manages post-sale support including billing disputes and technical support coordination. Processes disconnect requests and account adjustments. Assist executive leadership with pricing proposals and account reviews.

Submits customer order requests to provisioning teams for toll-free and local numbers. Processes US Toll-Free number porting and service modifications. Manages T1 circuit installation orders and track provisioning status. Coordinates ETF waiver requests and billing reversals. Monitors order completion and ensured accurate billing alignment.

Conducts initial interview, assessment exam for applicants, including onboarding of new hires. Submits employee applications to supervisor for final interview. Computes all employees’ rendered work hours.

•Professional Services – Porting Coordinator
Processes and submits Local Service Requests (LSR) for number porting with underlying carriers. Manages end-to-end porting lifecycle including LOA, CSR, and COB validation. Monitors order progress with Local Exchange Carriers (LEC) and Interexchange Carriers (IXC) carriers to ensure SLA compliance and timely activation. Coordinates with Project Managers and global clients on milestone updates and service timelines. Handles escalations by communicating directly with carriers to resolve delays and rejections. Processes orders through carrier portals and internal databases with high accuracy. Documents all order activities and case updates in Salesforce. Manages multiple concurrent porting projects across global accounts.

•Technical Onboarding Advisor
Walks the customer through the Express Set Up, and probes for other basic account set-up needs. Configures basic user setup, such as Call Forwarding, Notifications, Greetings, etc. Provisions and set up RingCentral-supported desk phones. Introduces new applications such as Mobile App, Desktop App, RingCentral Meetings, and Glip by RingCentral as well as offer other services that may help and be beneficial to the customer’s business. Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments. Updates the Implementation Status, and documents the call in SalesForce. Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.

Support Sales team with pricing proposals and pre-sale carrier requests. Submit carrier orders for internet and phone provisioning, including number porting. Manages post-sale support including billing disputes and technical support coordination. Processes disconnect requests and account adjustments. Assist executive leadership with pricing proposals and account reviews.

Submits customer order requests to provisioning teams for toll-free and local numbers. Processes US Toll-Free number porting and service modifications. Manages T1 circuit installation orders and track provisioning status. Coordinates ETF waiver requests and billing reversals. Monitors order completion and ensured accurate billing alignment.

Conducts initial interview, assessment exam for applicants, including onboarding of new hires. Submits employee applications to supervisor for final interview. Computes all employees’ rendered work hours.