Customer Support and Tier 2 Technical Support Specialist with 7+ years of BPO experience handling international accounts in e-commerce, financial services, telecommunications, and real estate. Skilled in email, chat, phone, and back-office support, with strong expertise in issue resolution, dispute handling, fraud prevention, and escalations. Proven track record of meeting KPIs and SLAs while delivering high customer satisfaction. Highly reliable, detail-oriented, and fully prepared for a remote/work-from-home setup.

Customer Support and Tier 2 Technical Support Specialist with 7+ years of BPO experience handling international accounts in e-commerce, financial services, telecommunications, and real estate. Skilled in email, chat, phone, and back-office support, with strong expertise in issue resolution, dispute handling, fraud prevention, and escalations. Proven track record of meeting KPIs and SLAs while delivering high customer satisfaction. Highly reliable, detail-oriented, and fully prepared for a remote/work-from-home setup.