Philippines Experience
Team Leader/Supervisor
Leading all product specialists for all Puregold branches in Quezon City, Sales Reports, Observing Performance, Data Entry
Account Rep/Collection
As a Collection Specialist at Telco Verizon, I am responsible for managing and collecting outstanding payments from customers. This required excellent communication and negotiation skills, as well as the ability to handle sensitive financial matters.
CSR/SALES REPRESENTATIVE/SME
In my role as a Healthcare Representative, I handled various tasks such as processing prior authorizations, sending lab results, and appointment setting with healthcare providers.
In my role as an Outbound Sales Representative, where I handled sales for US tax services, catering to both B2B and B2C clients. This role required persuasive communication skills, the ability to build relationships with clients, and a strong understanding of tax regulations.
I was promoted to SME position within the same account, where I led and mentored a team of sales representatives.
Support Ambassador
I provided assistance and support to hosts and guests. This role required excellent customer service skills, problem-solving abilities, and the ability to handle various inquiries and concerns.
Lead Generation Specialist
I am responsible for identifying and qualifying potential leads for medical insurance.
Inbound Medical Biller
I handled medical billing processes and ensured accurate reimbursement for healthcare services. This role required attention to detail, knowledge of medical coding, and the ability to navigate billing systems.
Customer Service Rep/POC
I worked as an Inbound Customer Service Representative, where you provided support and assistance to customers with their inquiries, concerns, and complaints.
I served as a Point of Contact for my supervisor, focusing on dietary supplements. My responsibilities included addressing chargebacks, tracking shipments, handling emails and calls, managing cancellations, returns, and refunds. I tasked to create spreadsheets for escalation purposes and initiated the composition of a file for suggested spiels for all call flows, making it easier for the team to understand customer concerns and improve efficiency.
Lastly, my experience in upselling and cross-selling demonstrates my ability to identify opportunities to increase sales and provide additional value to customers.
Experience
Team Leader/Supervisor
Leading all product specialists for all Puregold branches in Quezon City, Sales Reports, Observing Performance, Data Entry
Account Rep/Collection
As a Collection Specialist at Telco Verizon, I am responsible for managing and collecting outstanding payments from customers. This required excellent communication and negotiation skills, as well as the ability to handle sensitive financial matters.
CSR/SALES REPRESENTATIVE/SME
In my role as a Healthcare Representative, I handled various tasks such as processing prior authorizations, sending lab results, and appointment setting with healthcare providers.
In my role as an Outbound Sales Representative, where I handled sales for US tax services, catering to both B2B and B2C clients. This role required persuasive communication skills, the ability to build relationships with clients, and a strong understanding of tax regulations.
I was promoted to SME position within the same account, where I led and mentored a team of sales representatives.
Support Ambassador
I provided assistance and support to hosts and guests. This role required excellent customer service skills, problem-solving abilities, and the ability to handle various inquiries and concerns.
Lead Generation Specialist
I am responsible for identifying and qualifying potential leads for medical insurance.
Inbound Medical Biller
I handled medical billing processes and ensured accurate reimbursement for healthcare services. This role required attention to detail, knowledge of medical coding, and the ability to navigate billing systems.
Customer Service Rep/POC
I worked as an Inbound Customer Service Representative, where you provided support and assistance to customers with their inquiries, concerns, and complaints.
I served as a Point of Contact for my supervisor, focusing on dietary supplements. My responsibilities included addressing chargebacks, tracking shipments, handling emails and calls, managing cancellations, returns, and refunds. I tasked to create spreadsheets for escalation purposes and initiated the composition of a file for suggested spiels for all call flows, making it easier for the team to understand customer concerns and improve efficiency.
Lastly, my experience in upselling and cross-selling demonstrates my ability to identify opportunities to increase sales and provide additional value to customers.
Education
BSHRM
Undergraduate
Education
BSHRM
Undergraduate
