Philippines Experience
Customer Service Representative
Managed customer inquiries and concerns regarding parcels, facilitating effective communication with other departments within the company to promptly address and resolve customer issues.
Order Management Specialist
Received, reviewed, and processed incoming orders from Shopify, accurately entering data into Google Sheets and Airtable. Collaborated with the fulfillment team in the USA to provide them with up-to-date information on order status and delivery schedules. Generated delivery reports and updates for the fulfillment team to facilitate preparation for final customer delivery. Documented and shared purchase orders with suppliers on Alibaba.
Customer Service Representative
Assisted customers with various concerns, including order status, order requests, refunds, damage claims, and replacements, through email and live communication channels.
Experience
Customer Service Representative
Managed customer inquiries and concerns regarding parcels, facilitating effective communication with other departments within the company to promptly address and resolve customer issues.
Order Management Specialist
Received, reviewed, and processed incoming orders from Shopify, accurately entering data into Google Sheets and Airtable. Collaborated with the fulfillment team in the USA to provide them with up-to-date information on order status and delivery schedules. Generated delivery reports and updates for the fulfillment team to facilitate preparation for final customer delivery. Documented and shared purchase orders with suppliers on Alibaba.
Customer Service Representative
Assisted customers with various concerns, including order status, order requests, refunds, damage claims, and replacements, through email and live communication channels.
Education
Associate Graduate of Computer Science
As an Associate Graduate of Computer Science, I have completed a comprehensive course that equips me with foundational knowledge and practical skills in the field of computer science. The curriculum covered key areas such as programming languages, algorithms, database management, software development, and system analysis. I gained hands-on experience through practical projects, enhancing my problem-solving abilities and understanding of industry-relevant technologies.
Education
Associate Graduate of Computer Science
As an Associate Graduate of Computer Science, I have completed a comprehensive course that equips me with foundational knowledge and practical skills in the field of computer science. The curriculum covered key areas such as programming languages, algorithms, database management, software development, and system analysis. I gained hands-on experience through practical projects, enhancing my problem-solving abilities and understanding of industry-relevant technologies.
