Australia Experience
Project Coordinator
Assisted in candidate selection, onboarding, and scheduling, ensuring a smooth recruitment process and positive candidate experience.
Supported executives in project coordination and strategic initiatives, ensuring alignment with organisational goals.
Fostered cross-functional collaboration to drive seamless execution of operations and projects.
HR & Recruitment Manager (Part-Time)
Provide executive-level support to the CEO, managing administrative tasks and strategic initiatives.
Lead end-to-end recruitment, including candidate sourcing, resume screening, interview coordination, and follow-ups to ensure a smooth hiring process.
Create and post job listings across job boards, social media, and professional networks.
Maintain and optimise client data, workflows, and automations in GoHighLevel CRM.
Develop SOPs, process guidelines, and facilitate onboarding for virtual assistants and new team members.
Manage email communications and social media to support operational efficiency and company branding.
Creative Admin VA (Part-Time)
Manage emails, workshop enquiries, client bookings, and cancellations to ensure smooth communication and scheduling.
Update and maintain websites on Squarespace, including course and workshop schedules.
Maintain online stores via Shopify, including product listings and order tracking.
Oversee student course registrations and maintain accurate records in spreadsheets and databases.
Design workshop flyers, social media graphics, newsletters, and promotional materials using Canva.
Manage social media posting, engagement, and monitoring to support branding and outreach.
Create and distribute newsletters and promotional content using Mailchimp.
Assist in building internal and external knowledge bases, SOPs, and operational protocols.
Support planning and coordination of overseas retreats and private events, including liaising with guest artists and practitioners.
Handle invoicing, expense tracking, and financial records using Xero.
Special Project Coordinator (Part-Time)
Coordinate with stakeholders and internal teams to ensure alignment and smooth execution of marketing projects.
Manage project calendars to optimise timelines and resource allocation.
Schedule meetings, milestones, and deliverables while tracking dependencies and deadlines.
Collaborate with marketing to define project scope, deliverables, and timelines for social media and marketing initiatives.
Executive VA
Provided executive support, social media management, and client services to ensure smooth day-to-day operations.
Managed calendars and scheduled appointments with both new and existing clients.
Edited and repurposed content in line with brand guidelines, and published across Facebook, Instagram, and LinkedIn.
Handled email communications, ensuring timely responses and organised inbox management.
Facilitated Zoom meetings, including preparing agendas and capturing notes and key action points.
Prepared contracts and maintained accurate documentation for client engagements.
Updated and managed client information in Dubsado CRM.
Coordinated brand collaborations and partnerships, supporting outreach and execution.
Assisted with talent sourcing for small projects and handled product sourcing for events.
Operations Manager
Oversaw day-to-day inbound call operations for a US banking and financial account, leading 10 Team Managers and supporting a team of 150+ staff.
Acted as the main point of contact for the client, handling concerns, sharing updates, and rolling out strategic initiatives to improve performance.
Regularly monitored and analysed key metrics such as call volume, service levels, customer satisfaction, and agent productivity to drive continuous improvement.
Managed resource planning across staffing, tools, and budget to ensure service levels were met while staying aligned with financial targets.
Supported 10–15 programmes, working closely with cross-functional teams to streamline processes and maintain compliance with industry standards.
Led quality assurance efforts through call monitoring, coaching, and training, helping ensure a consistent and high standard of customer experience.
Deputy Manager
Managed inbound call operations, overseeing claims associates and team leaders to maintain strong performance and service standards.
Developed and implemented strategies to improve efficiency, enhance service quality, and elevate the overall customer experience.
Led coaching, training, and performance management initiatives to support team growth, boost engagement, and drive results.
Worked closely with cross-functional teams to streamline processes, introduce improvements, and foster a positive and collaborative work environment.
Operations Supervisor
Supervised a team of 25 Tier 3 Technical Support Associates, making sure targets were met and service standards were consistently maintained.
Kept the team motivated and engaged through regular coaching, feedback, and clear performance expectations.
Monitored performance and quality closely, quickly spotting any gaps and addressing them before they impacted results.
Introduced process improvements and best practices to help the team work more efficiently and deliver better outcomes for the business.
Senior Associate
Handled customer complaints and concerns with strong communication and problem-solving skills, ensuring issues were resolved effectively.
Maintained a high level of professionalism, showing courtesy and strong interpersonal skills in all customer interactions.
Provided support to Level 1 Technical Support Agents by guiding them through advanced troubleshooting and issue resolution.
Experience
Project Coordinator
Assisted in candidate selection, onboarding, and scheduling, ensuring a smooth recruitment process and positive candidate experience.
Supported executives in project coordination and strategic initiatives, ensuring alignment with organisational goals.
Fostered cross-functional collaboration to drive seamless execution of operations and projects.
HR & Recruitment Manager (Part-Time)
Provide executive-level support to the CEO, managing administrative tasks and strategic initiatives.
Lead end-to-end recruitment, including candidate sourcing, resume screening, interview coordination, and follow-ups to ensure a smooth hiring process.
Create and post job listings across job boards, social media, and professional networks.
Maintain and optimise client data, workflows, and automations in GoHighLevel CRM.
Develop SOPs, process guidelines, and facilitate onboarding for virtual assistants and new team members.
Manage email communications and social media to support operational efficiency and company branding.
Creative Admin VA (Part-Time)
Manage emails, workshop enquiries, client bookings, and cancellations to ensure smooth communication and scheduling.
Update and maintain websites on Squarespace, including course and workshop schedules.
Maintain online stores via Shopify, including product listings and order tracking.
Oversee student course registrations and maintain accurate records in spreadsheets and databases.
Design workshop flyers, social media graphics, newsletters, and promotional materials using Canva.
Manage social media posting, engagement, and monitoring to support branding and outreach.
Create and distribute newsletters and promotional content using Mailchimp.
Assist in building internal and external knowledge bases, SOPs, and operational protocols.
Support planning and coordination of overseas retreats and private events, including liaising with guest artists and practitioners.
Handle invoicing, expense tracking, and financial records using Xero.
Special Project Coordinator (Part-Time)
Coordinate with stakeholders and internal teams to ensure alignment and smooth execution of marketing projects.
Manage project calendars to optimise timelines and resource allocation.
Schedule meetings, milestones, and deliverables while tracking dependencies and deadlines.
Collaborate with marketing to define project scope, deliverables, and timelines for social media and marketing initiatives.
Executive VA
Provided executive support, social media management, and client services to ensure smooth day-to-day operations.
Managed calendars and scheduled appointments with both new and existing clients.
Edited and repurposed content in line with brand guidelines, and published across Facebook, Instagram, and LinkedIn.
Handled email communications, ensuring timely responses and organised inbox management.
Facilitated Zoom meetings, including preparing agendas and capturing notes and key action points.
Prepared contracts and maintained accurate documentation for client engagements.
Updated and managed client information in Dubsado CRM.
Coordinated brand collaborations and partnerships, supporting outreach and execution.
Assisted with talent sourcing for small projects and handled product sourcing for events.
Operations Manager
Oversaw day-to-day inbound call operations for a US banking and financial account, leading 10 Team Managers and supporting a team of 150+ staff.
Acted as the main point of contact for the client, handling concerns, sharing updates, and rolling out strategic initiatives to improve performance.
Regularly monitored and analysed key metrics such as call volume, service levels, customer satisfaction, and agent productivity to drive continuous improvement.
Managed resource planning across staffing, tools, and budget to ensure service levels were met while staying aligned with financial targets.
Supported 10–15 programmes, working closely with cross-functional teams to streamline processes and maintain compliance with industry standards.
Led quality assurance efforts through call monitoring, coaching, and training, helping ensure a consistent and high standard of customer experience.
Deputy Manager
Managed inbound call operations, overseeing claims associates and team leaders to maintain strong performance and service standards.
Developed and implemented strategies to improve efficiency, enhance service quality, and elevate the overall customer experience.
Led coaching, training, and performance management initiatives to support team growth, boost engagement, and drive results.
Worked closely with cross-functional teams to streamline processes, introduce improvements, and foster a positive and collaborative work environment.
Operations Supervisor
Supervised a team of 25 Tier 3 Technical Support Associates, making sure targets were met and service standards were consistently maintained.
Kept the team motivated and engaged through regular coaching, feedback, and clear performance expectations.
Monitored performance and quality closely, quickly spotting any gaps and addressing them before they impacted results.
Introduced process improvements and best practices to help the team work more efficiently and deliver better outcomes for the business.
Senior Associate
Handled customer complaints and concerns with strong communication and problem-solving skills, ensuring issues were resolved effectively.
Maintained a high level of professionalism, showing courtesy and strong interpersonal skills in all customer interactions.
Provided support to Level 1 Technical Support Agents by guiding them through advanced troubleshooting and issue resolution.
Education
Bachelor of Science in Business major in Marketing Management
Relevant Coursework:
Marketing Research
Product Management
Advertising Principles
Consumer Behaviour
Strategic Marketing
Business Statistics
Principles of Management
Business Law
Education
Bachelor of Science in Business major in Marketing Management
Relevant Coursework:
Marketing Research
Product Management
Advertising Principles
Consumer Behaviour
Strategic Marketing
Business Statistics
Principles of Management
Business Law
