Email Support
Description
As a non-voice customer service representative (email support), I do the following:
- Assist customers with inquiries via email, focusing on order status, products, delivery, payments, etc. using Zendesk. Handle multiple inquiries concurrently, maintaining a positive, empathetic, and professional demeanor.
- Manage the entire returns and refunds process, ensuring smooth and efficient resolution.
- Acknowledge and resolve customer complaints promptly and effectively, prioritizing customer satisfaction.
- Keep accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
- Communicate and coordinate effectively with internal teams as needed to address customer concerns and improve processes.
- Manage customer inquiries received via social media platforms (Facebook, Twitter) and manage app-related queries.
