Rubelene Bugayong
Social Media Manager Expert | Customer Service Representative | Call Center Agent

???? About Me:
Experienced Social Media Manager with a strong background in customer service and call center operations. Equipped with over two years of hands-on experience in the BPO industry, adept at managing social media platforms to enhance brand presence and customer engagement. Proven track record of implementing effective strategies to address customer queries, concerns, and feedback, ensuring optimal customer satisfaction.

???? Professional Experience:
???? Social Media Manager | Freelance | July 2021 – March 2024
– Develop and execute social media strategies to increase brand awareness and drive engagement.
– Create compelling content tailored to target audiences across various social media platforms.
– Monitor social media channels, respond to inquiries, and manage online reputation effectively.
– Analyze performance metrics and implement optimizations to improve campaign effectiveness.

???? Customer Service Representative | Teleperformance | June 2023- March 2024
– Provided exceptional customer support through various communication channels, including phone, email, and chat.
– Resolved customer issues and inquiries promptly and efficiently, maintaining a high level of customer satisfaction.
– Handled escalated situations with professionalism and tact, ensuring positive outcomes.
– Collaborated with cross-functional teams to improve processes and enhance the overall customer experience.

???? Call Center Agent | Concentrix | March 2022- May 2023
– Managed inbound and outbound calls in a fast-paced call center environment, meeting or exceeding performance targets.
– Assisted customers with product inquiries, order processing, and issue resolution.
– Utilized effective communication and problem-solving skills to address customer concerns and complaints.

???? Education:
Undergraduate, Bachelor of Science in Tourism Management major in Events Management | University of the Cordilleras | 2019-2022

???? Skills:
-Content Creation and Curation
-Social Media Strategy Development
-Community Management
-Analytics and Data Interpretation
-Ad Campaign Management
-Influencer Marketing
-SEO and Social Media Optimization
-Creativity and Innovation
-Communication Skills
-Adaptability and Agility
-Project Management
-Brand Management

Let’s connect! I’m passionate about leveraging my expertise to drive results and deliver exceptional customer experiences. Reach out to discuss how I can help elevate your brand’s social media presence and customer engagement strategies.