More than 6 months
Intermediate
Expired
Philippines - Deliver world-class technical support to web hosting customers via live chat & ticket-based support
- Troubleshoot customer issues, identify the root cause and solve their problems
- Demonstrate a keen appetite for continuous learning, improving your technical & product knowledge to better assist customers
Qualifications
- 3+ years of experience working in a web hosting technical support position
- A deep understanding of WordPress and its plugin & theme ecosystem
- Experience using file management systems to troubleshoot WordPress websites and manage website content (e.g. FTP, CPanel)
- Proficient knowledge of HTTP response status codes (e.g. 500, 404, 403)
- Proficient in configuring, updating and checking DNS & SSL
- Experience using the Linux Command Line
- Familiar with LAMP stack
- Experience supporting customers via live chat & ticket-based support
- Experience using help desk platforms (e.g. Help Scout, Intercom, Zendesk).
Skills and Competencies
- Excellent interpersonal communication skills with a positive, can-do attitude
- A strong team player with a supportive and friendly attitude, always willing to assist and work with teammates
- A strong technical aptitude and passion for web technologies
- Ability to multitask, being able to handle 2-3 chats concurrently
- Strong troubleshooting skills with an ability to quickly identify issues and isolate the root cause
- Prioritizes quick and accurate response times
- Genuinely cares about helping customers, listens to what they say and advocates for them
Salary Offer
- ₱50,000 – ₱80,000
Schedule
- Available to work full-time, 8-hour shifts (40 hours/week).
- Schedule – Must be willing to adjust to client requirements for a possible night shift.
Benefits
- Paid training
- Work from home
- Equipment provided
