Philippines Experience
Medical Billing and Records Assistant / Legal Assistant ( Virtual Assistance)
Order Medical, Radiology and Billing Records
● Follow up pending records request
● Process payment for outstanding invoices for medical, radiology and billing records request
● Upload and Save all documents receive on corresponding folder
● Search for outstanding Liens for Insurance and Provider that is are Lien holder
● Do Balance Verification to all medical provider that still has outsanding balance on the bill
retrieve
● Call collection agency to retrieve updated bill/collection letter for all bills that has been
forwarded to collection
● Review Lien from Health Insurance
● Review all records obtained
● Answer emails and calls (inbound and outbound)
● Manage weekly task
Medical Billing Specialist
Precisely completing appropriate claims paperwork, documentation and system entry.
● Examining patients' insurance coverage, deductibles, possible insurance carrier payments and
remaining balances not covered under their policies when applicable.
● Worked directly with the insurance companies, paralegals, attorneys, healthcare providers, and
patients to get a claim processed and paid.
● Handled collections on unpaid accounts managed the facility's accounts receivable/payable
reports.
● Served as the first point of contact for recognizing and investigating any billing issues,
problems, and procedural adjustments directly related to billing and collections.
● Registered the patients and verified their insurance coverage, collected the information
required to create a pip claim.
● Posted patient charges and generated files for submission by electronic or paper claims.
● Responsible for managing accurate and timely completion and submission of all the billing,
collections, and accounts receivable functions of the agency.
● Payment posting from insurance companies, and following up on appeals and denied claims.
● Answer emails and calls (inbound and outbound)
Assistant Lien Negotiator ( Virtual Assistance)
● Order Medical, Radiology and Billing Records
● Follow up pending records request
● Process payment for outstanding invoices for medical, radiology and billing records request
● Upload and Save all documents receive on corresponding folder
● Search for outstanding Liens for Insurance and Provider that is are Lien holder
● Do Balance Verification to all medical provider that still has outsanding balance on the bill
retrieve
● Call collection agency to retrieve updated bill/collection letter for all bills that has been
forwarded to collection
● Review Lien from Health Insurance
● Review all records obtained
● Answer emails and calls (inbound and outbound)
● Manage weekly task
Hotel and Travel Representative
● Handle email, inbound and outbound calls and chat request for Hotel
reservation and Transportation for Airline Disrupted Passenger
● Data entry
● Answer inbound and outbound calls
● Answer chat and email request
Legal Tech /Medical Records Specialist
● Order Medical, Radiology and Billing Records
● Follow up pending records request
● Process payment for outstanding invoices for medical, radiology and billing records request
● Upload and Save all documents receive on corresponding folder
● Manage weekly quota
● Perform other AD hoc Task
Call Center Team Lead/ Supervisor ( Medical Billing Account )
● Evaluate and assess agents for development
● Submit weekly report for agents development
● Provide feedback and conduct one on one coaching
● Submit report for action plan that the agent will need
● Manage Team Score Card
● Perform other AD hoc Task
Medical Records Specialist/ Quality Assurance Specialist
• Evaluate and assess agent for email and call handling
• Update weekly scoring of agent and supervisor
• Do ad hoc task assign in a weekly basis
• Submit Monthly report for overall account Quality Score
Hotel and Travel Representative/ Quality Assurance Specialist
Handle email request for Hotel reservation and Transportation for Crew
● Data entry
● Answer inbound and outbound calls
Q.A
• Evaluate and assess agent for email and call handling
• Update weekly scoring of agent and supervisor
• Do ad hoc task assign in a weekly basis
• Submit Monthly report for overall account Quality Score
Technical Service Representative (Call Center Agent)
Ad hoc Q.A‘s
● Evaluate and assess agent for call handling
● Submit weekly report for agents development
● Provide feedback and conduct one on one coaching
● Submit report for action plan that the agent will need
On the Job Trainer
● Handle new hire training for hands-on application.
● Evaluate and assess agents for development
● Facilitate Mock Calls
● Submit weekly report for agents development
● Provide feedback and conduct one on one coaching
Technical Service Representative (Call Center Agent)
● Set up technician visit
● Answer customer concern regarding the account and product
● Provide technical Assistance
● Process R.A for equipment s
● Notate account after every call
Customer Service Representative (Call Center Agent) for Lobslaw Company
● Answer incoming call
● Answer customer concern regarding the account and product
● Provide order status.
● Track order
● Notate account after every call
Customer Service Representative (Call Center Agent)
Answer incoming call
● Answer customer concern regarding the account and product
● Notate account after every call
● Check and inform customer regarding the status of their account
Experience
Medical Billing and Records Assistant / Legal Assistant ( Virtual Assistance)
Order Medical, Radiology and Billing Records
● Follow up pending records request
● Process payment for outstanding invoices for medical, radiology and billing records request
● Upload and Save all documents receive on corresponding folder
● Search for outstanding Liens for Insurance and Provider that is are Lien holder
● Do Balance Verification to all medical provider that still has outsanding balance on the bill
retrieve
● Call collection agency to retrieve updated bill/collection letter for all bills that has been
forwarded to collection
● Review Lien from Health Insurance
● Review all records obtained
● Answer emails and calls (inbound and outbound)
● Manage weekly task
Medical Billing Specialist
Precisely completing appropriate claims paperwork, documentation and system entry.
● Examining patients' insurance coverage, deductibles, possible insurance carrier payments and
remaining balances not covered under their policies when applicable.
● Worked directly with the insurance companies, paralegals, attorneys, healthcare providers, and
patients to get a claim processed and paid.
● Handled collections on unpaid accounts managed the facility's accounts receivable/payable
reports.
● Served as the first point of contact for recognizing and investigating any billing issues,
problems, and procedural adjustments directly related to billing and collections.
● Registered the patients and verified their insurance coverage, collected the information
required to create a pip claim.
● Posted patient charges and generated files for submission by electronic or paper claims.
● Responsible for managing accurate and timely completion and submission of all the billing,
collections, and accounts receivable functions of the agency.
● Payment posting from insurance companies, and following up on appeals and denied claims.
● Answer emails and calls (inbound and outbound)
Assistant Lien Negotiator ( Virtual Assistance)
● Order Medical, Radiology and Billing Records
● Follow up pending records request
● Process payment for outstanding invoices for medical, radiology and billing records request
● Upload and Save all documents receive on corresponding folder
● Search for outstanding Liens for Insurance and Provider that is are Lien holder
● Do Balance Verification to all medical provider that still has outsanding balance on the bill
retrieve
● Call collection agency to retrieve updated bill/collection letter for all bills that has been
forwarded to collection
● Review Lien from Health Insurance
● Review all records obtained
● Answer emails and calls (inbound and outbound)
● Manage weekly task
Hotel and Travel Representative
● Handle email, inbound and outbound calls and chat request for Hotel
reservation and Transportation for Airline Disrupted Passenger
● Data entry
● Answer inbound and outbound calls
● Answer chat and email request
Legal Tech /Medical Records Specialist
● Order Medical, Radiology and Billing Records
● Follow up pending records request
● Process payment for outstanding invoices for medical, radiology and billing records request
● Upload and Save all documents receive on corresponding folder
● Manage weekly quota
● Perform other AD hoc Task
Call Center Team Lead/ Supervisor ( Medical Billing Account )
● Evaluate and assess agents for development
● Submit weekly report for agents development
● Provide feedback and conduct one on one coaching
● Submit report for action plan that the agent will need
● Manage Team Score Card
● Perform other AD hoc Task
Medical Records Specialist/ Quality Assurance Specialist
• Evaluate and assess agent for email and call handling
• Update weekly scoring of agent and supervisor
• Do ad hoc task assign in a weekly basis
• Submit Monthly report for overall account Quality Score
Hotel and Travel Representative/ Quality Assurance Specialist
Handle email request for Hotel reservation and Transportation for Crew
● Data entry
● Answer inbound and outbound calls
Q.A
• Evaluate and assess agent for email and call handling
• Update weekly scoring of agent and supervisor
• Do ad hoc task assign in a weekly basis
• Submit Monthly report for overall account Quality Score
Technical Service Representative (Call Center Agent)
Ad hoc Q.A‘s
● Evaluate and assess agent for call handling
● Submit weekly report for agents development
● Provide feedback and conduct one on one coaching
● Submit report for action plan that the agent will need
On the Job Trainer
● Handle new hire training for hands-on application.
● Evaluate and assess agents for development
● Facilitate Mock Calls
● Submit weekly report for agents development
● Provide feedback and conduct one on one coaching
Technical Service Representative (Call Center Agent)
● Set up technician visit
● Answer customer concern regarding the account and product
● Provide technical Assistance
● Process R.A for equipment s
● Notate account after every call
Customer Service Representative (Call Center Agent) for Lobslaw Company
● Answer incoming call
● Answer customer concern regarding the account and product
● Provide order status.
● Track order
● Notate account after every call
Customer Service Representative (Call Center Agent)
Answer incoming call
● Answer customer concern regarding the account and product
● Notate account after every call
● Check and inform customer regarding the status of their account
Education
Bachelor of Arts in Political Science
Adamson University
San Marcelino St. Malate Manila
Bachelor of Arts in Political Science
2000-2004
Education
Bachelor of Arts in Political Science
Adamson University
San Marcelino St. Malate Manila
Bachelor of Arts in Political Science
2000-2004
