Senior Operations Manager with 13+ years’ leadership in Business Process Outsourcing. Proven track record in daily operations, exceeding financial KPI targets, and optimizing processes for superior service delivery. Adept in problem-solving and analytics, known for proactive leadership. Skilled communicator with a Mass Communications degree.

PROFESSIONAL SKILLS
Hard Skills: Leadership and Team Management, Process Optimization, Project Management, Client Relationship Management, Financial Management, Change Management, Performance Management, Training and Development
Soft Skills: Communication and Relationship Building, Problem-solving, Analytical thinking, Adaptability, Continuous Improvement, Strategic Thinking and Decision-making, Team Collaboration, Conflict Resolution, Attention to Detail

Senior Operations Manager with 13+ years’ leadership in Business Process Outsourcing. Proven track record in daily operations, exceeding financial KPI targets, and optimizing processes for superior service delivery. Adept in problem-solving and analytics, known for proactive leadership. Skilled communicator with a Mass Communications degree.

PROFESSIONAL SKILLS
Hard Skills: Leadership and Team Management, Process Optimization, Project Management, Client Relationship Management, Financial Management, Change Management, Performance Management, Training and Development
Soft Skills: Communication and Relationship Building, Problem-solving, Analytical thinking, Adaptability, Continuous Improvement, Strategic Thinking and Decision-making, Team Collaboration, Conflict Resolution, Attention to Detail