Philippines Experience
Customer Service Associate
- Performed various customer service functions, Including inbound payment process, delivering emails, patient insurance information updates.
- Provide floor support to new hired agents (SME).
- Engaged with customer to effectively build rapport and lasting relationship.
MEDICAL CLAIMS ANALYST
- Review the denied claims and validate if it's valid or not then do the accurate resolution on the claims.
- Used all resources by reviewing accounts such us EOB, contract, portals, medical records(if available).
- Call insurance if not familiar to dial to verify.
APPRENTICE SUPERVISOR
- Building good relationships with the team, having constructive feedback, and resolving conflicts then ensuring open lines of communication to promote a collaborative and productive work environment.
- Updating Team Deliverables, Meeting with the client for process update.
Experience
Customer Service Associate
- Performed various customer service functions, Including inbound payment process, delivering emails, patient insurance information updates.
- Provide floor support to new hired agents (SME).
- Engaged with customer to effectively build rapport and lasting relationship.
MEDICAL CLAIMS ANALYST
- Review the denied claims and validate if it's valid or not then do the accurate resolution on the claims.
- Used all resources by reviewing accounts such us EOB, contract, portals, medical records(if available).
- Call insurance if not familiar to dial to verify.
APPRENTICE SUPERVISOR
- Building good relationships with the team, having constructive feedback, and resolving conflicts then ensuring open lines of communication to promote a collaborative and productive work environment.
- Updating Team Deliverables, Meeting with the client for process update.
Education
BACHELOR OF SCIENCE IN INFORMANTION TECHNOLOGY
- Member of the student council for 2years
- Received Leadership Excellence school year 2019-2020
- Best in Thesis in titled "Snake & Letters"
Education
BACHELOR OF SCIENCE IN INFORMANTION TECHNOLOGY
- Member of the student council for 2years
- Received Leadership Excellence school year 2019-2020
- Best in Thesis in titled "Snake & Letters"
