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Email Verified Identity Verified Ariane
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Member since November 3, 2023
Profile health 30%

Hi there, HIRE ME. I've done these before :) I can start immediately X

  • $170 - $340 / hr
  • //workplaces.ph/wp-content/uploads/2023/06/philippines-flag.webpPhilippines
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I am Ariane Nievares from Quezon City, Philippines. I have a total of 5 years working in a customer service role. I have extensive experience in assisting with customers as chat support, handling emails, and inbound and outbound calls. /also, I know about doing some admin tasks such as taking minutes, organizing files, scheduling appointments, and answering phone calls from appropriate personnel.

freelancer
Email Verified Identity Verified Ariane
0/5 (0 Feedback)
Member since November 3, 2023
Profile health 30%

Hi there, HIRE ME. I've done these before :) I can start immediately X

  • $170 - $340 / hr
  • //workplaces.ph/wp-content/uploads/2023/06/philippines-flag.webpPhilippines
  • Save

I am Ariane Nievares from Quezon City, Philippines. I have a total of 5 years working in a customer service role. I have extensive experience in assisting with customers as chat support, handling emails, and inbound and outbound calls. /also, I know about doing some admin tasks such as taking minutes, organizing files, scheduling appointments, and answering phone calls from appropriate personnel.

Experience

Customer Service Representative

  •  Inspiro Relia
  •  Dec 2022 - Feb 2024

Engaged with customers via phone, email, and SMS to provide timely
assistance.
Responded promptly to customer inquiries regarding product
information, order tracking, and subscription management.
Ensure efficient resolution to customer questions to maintain a
positive user experience.
Provides support for app navigation, payment details, tracking
payment, and issue resolution. Explain the services offered by the
company
Help customers complete KYC and KYB requirements to use
additional payment options
Explaining features and addressing inquiries from our members
regarding the equipments offered.
Providing tracking details and whereabouts of the orders.

Customer Service Representative

  •  Inspiro Relia
  •  Jul 2021 - Dec 2022

Assisted customers over email and via inbound and outbound
phone calls, in particular
Helped ticket sellers (individuals and businesses) get tickets
posted for sale, and shipped out to customers on time
Troubleshooting time-sensitive issues on event days, including
supporting last-minute ticket collections at concerts and sports
venues
Provided information on the company's product
Addressed customer issues, and evaluated problems with their
account, and provided proper solutions.

Pharmacy Assistant/Cashier

  •  Jun 2018 - Mar 2021

Checks customer prescriptions and endorses to Pharmacist for
validation to ensure that medicines dispensed are accurately
served
Ensured that the customer gives the right payment and the right
change
Receiving deliveries from suppliers and inventorying stocks

Experience

Customer Service Representative

  •  Inspiro Relia
  •  Dec 2022 - Feb 2024

Engaged with customers via phone, email, and SMS to provide timely
assistance.
Responded promptly to customer inquiries regarding product
information, order tracking, and subscription management.
Ensure efficient resolution to customer questions to maintain a
positive user experience.
Provides support for app navigation, payment details, tracking
payment, and issue resolution. Explain the services offered by the
company
Help customers complete KYC and KYB requirements to use
additional payment options
Explaining features and addressing inquiries from our members
regarding the equipments offered.
Providing tracking details and whereabouts of the orders.

Customer Service Representative

  •  Inspiro Relia
  •  Jul 2021 - Dec 2022

Assisted customers over email and via inbound and outbound
phone calls, in particular
Helped ticket sellers (individuals and businesses) get tickets
posted for sale, and shipped out to customers on time
Troubleshooting time-sensitive issues on event days, including
supporting last-minute ticket collections at concerts and sports
venues
Provided information on the company's product
Addressed customer issues, and evaluated problems with their
account, and provided proper solutions.

Pharmacy Assistant/Cashier

  •  Jun 2018 - Mar 2021

Checks customer prescriptions and endorses to Pharmacist for
validation to ensure that medicines dispensed are accurately
served
Ensured that the customer gives the right payment and the right
change
Receiving deliveries from suppliers and inventorying stocks

Education

Bachelor of Science in Entrepreneurship

  •  Quezon City University
  •  Jun 2014 - May 2018

Education

Bachelor of Science in Entrepreneurship

  •  Quezon City University
  •  Jun 2014 - May 2018
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