Philippines Experience
Data Input Processor | Email Correspondence Rep | SME
As a Subject Matter Expert for the Order Line - Back Office Team, I shared extensive knowledge, offering insights, guidance, and mentorship to team members. Serving as a consultant, I provided advice and solutions related to the subject matter and conducted thorough reviews to ensure the quality of work within my expertise. As an Email Correspondence Representative at Numero, I delivered accurate information and relevant solutions to address customer concerns via email. Utilizing templates for streamlined communication and personalized responses, I addressed specific customer issues. Additionally, as a Data Input Processor for the Order Line - Back Office Team, I ensured precise and detailed data entry, verified accuracy through cross-referencing, and collaborated with the team to maintain consistency in data entry processes.
Tech Support | Trainer | Team Leader | SME
As a versatile professional, I served as a Trainer, Production Mentor, and POC in Service Chat at a Retail Contact Center, guiding new hires in developing soft skills and product knowledge. On the Production Floor, I provided real-time assistance for customer concerns and collaborated with clients to address complex issues. In the role of Order Support Specialist and Team Manager, part of the back-office team in the Retail Contact Center, I managed post-sales issues, ensuring customer satisfaction through phone and email communication. Regularly assessing and evaluating team performance, I upheld high-quality standards and adherence to deadlines. Additionally, as a Technical Chat Support expert at Teleperformance (formerly Majorel), I engaged with customers to address technical inquiries, provided prompt solutions, and served as a mentor in new starter training for Technical Support in Project IT, collaborating with internal teams to resolve complex issues.
Virtual Assistant
Experienced in both Business-to-Business and Business-to-Consumer environments, I specialize in creating accurate cost estimates and price quotations tailored to the unique needs of consumers. My skills extend to negotiating terms and prices, ensuring a harmonious balance between customer requirements and company objectives. Proactive in initiating contact through cold calling and emails, I excel in establishing and nurturing relationships with potential customers. Diligently following up on leads, I maintain continuous engagement and interest to foster lasting connections in the dynamic realm of sales.
Experience
Data Input Processor | Email Correspondence Rep | SME
As a Subject Matter Expert for the Order Line - Back Office Team, I shared extensive knowledge, offering insights, guidance, and mentorship to team members. Serving as a consultant, I provided advice and solutions related to the subject matter and conducted thorough reviews to ensure the quality of work within my expertise. As an Email Correspondence Representative at Numero, I delivered accurate information and relevant solutions to address customer concerns via email. Utilizing templates for streamlined communication and personalized responses, I addressed specific customer issues. Additionally, as a Data Input Processor for the Order Line - Back Office Team, I ensured precise and detailed data entry, verified accuracy through cross-referencing, and collaborated with the team to maintain consistency in data entry processes.
Tech Support | Trainer | Team Leader | SME
As a versatile professional, I served as a Trainer, Production Mentor, and POC in Service Chat at a Retail Contact Center, guiding new hires in developing soft skills and product knowledge. On the Production Floor, I provided real-time assistance for customer concerns and collaborated with clients to address complex issues. In the role of Order Support Specialist and Team Manager, part of the back-office team in the Retail Contact Center, I managed post-sales issues, ensuring customer satisfaction through phone and email communication. Regularly assessing and evaluating team performance, I upheld high-quality standards and adherence to deadlines. Additionally, as a Technical Chat Support expert at Teleperformance (formerly Majorel), I engaged with customers to address technical inquiries, provided prompt solutions, and served as a mentor in new starter training for Technical Support in Project IT, collaborating with internal teams to resolve complex issues.
Virtual Assistant
Experienced in both Business-to-Business and Business-to-Consumer environments, I specialize in creating accurate cost estimates and price quotations tailored to the unique needs of consumers. My skills extend to negotiating terms and prices, ensuring a harmonious balance between customer requirements and company objectives. Proactive in initiating contact through cold calling and emails, I excel in establishing and nurturing relationships with potential customers. Diligently following up on leads, I maintain continuous engagement and interest to foster lasting connections in the dynamic realm of sales.
