Start Your Search
 Sign In
Join Now
freelancer
Email Verified Identity Verified John M
0/5 (0 Feedback)
Member since April 13, 2024
Profile health 30%
Send Offer

Empowering teamwork: Your exclusive advantage.

  • $230 - $460 / hr
  • //workplaces.ph/wp-content/uploads/2023/06/philippines-flag.webpPhilippines
  • Save

I had a diverse customer service experience, giving help and hope to others is what I love to do, good thing that I was directed to this path so I can do my career and what I love at the same time.

freelancer
Email Verified Identity Verified John M
0/5 (0 Feedback)
Member since April 13, 2024
Profile health 30%
Send Offer

Empowering teamwork: Your exclusive advantage.

  • $230 - $460 / hr
  • //workplaces.ph/wp-content/uploads/2023/06/philippines-flag.webpPhilippines
  • Save

I had a diverse customer service experience, giving help and hope to others is what I love to do, good thing that I was directed to this path so I can do my career and what I love at the same time.

Videos

https://drive.google.com/drive/folders/1e4d46n786s801MS5-PaEKcSJsmLeHPxJ?usp=drive_link

Videos

https://drive.google.com/drive/folders/1e4d46n786s801MS5-PaEKcSJsmLeHPxJ?usp=drive_link

Experience

Customer service representative

  •  ResultsCX
  •  Jan 2020 - Feb 2022

Customer support
Issue Resolution
Product Knowledge
Billing and Account management
Documentation
Escalation handling
Quality Assurance

Technical Support Representative

  •  Concentrix
  •  Sep 2021 - Feb 2022

Customer assistance
Troubleshooting
Product Knowledge
System support
Software support
Account management
Documentation

Customer service representative

  •  Quantrics
  •  Jan 2022 - Oct 2022

Customer support
Issue resolution
Product and service knowledge
Billing and Account management
Technical Assistance
Sales and promotions
Adherence to policies and compliance

Virtual dental assistant

  •  Teletech
  •  Nov 2022 - Present

Inquiry handling
Claims assistance
Policy guidelines
Benefit explanation
Issue resolution
Enrollment assistance
Provider Network Assistance
Education and outreach
Documentation and Record-keeping and collaboration

Load More

Experience

Customer service representative

  •  ResultsCX
  •  Jan 2020 - Feb 2022

Customer support
Issue Resolution
Product Knowledge
Billing and Account management
Documentation
Escalation handling
Quality Assurance

Technical Support Representative

  •  Concentrix
  •  Sep 2021 - Feb 2022

Customer assistance
Troubleshooting
Product Knowledge
System support
Software support
Account management
Documentation

Customer service representative

  •  Quantrics
  •  Jan 2022 - Oct 2022

Customer support
Issue resolution
Product and service knowledge
Billing and Account management
Technical Assistance
Sales and promotions
Adherence to policies and compliance

Virtual dental assistant

  •  Teletech
  •  Nov 2022 - Present

Inquiry handling
Claims assistance
Policy guidelines
Benefit explanation
Issue resolution
Enrollment assistance
Provider Network Assistance
Education and outreach
Documentation and Record-keeping and collaboration

Load More

Education

Bachelor of science in Information Technology

  •  University of Rizal System
  •  Apr 2015 - Apr 2019

Graduated with distinction

Load More

Education

Bachelor of science in Information Technology

  •  University of Rizal System
  •  Apr 2015 - Apr 2019

Graduated with distinction

Load More
Privacy Overview

Your privacy matters, learn how we use cookies to protect your data and provide you with the best possible experience.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.