I am Lai and I have 13 years worth of Customer service experience in different industries such as banks, telecommunications, online payment processor and Electricity/energy sector.

I can provide support through several channels like inbound/outbound calls, live chat and emails. My last position was Resolutions Specialist and Subject Matter Exert which mainly entailed handling investigations, the most complex queries, and resolving complaints.

My skills:

Customer service

I can speak professionally and confidently with government regulators and ombudsman

Investigation and resolution

I am inquisitive and analytical

Calendar management Email inbox management

Tickets allocation and monitoring of completion

Triaging emails and tickets Organization Queue monitoring and tasks monitoring for the team

Reporting Task and team management

Knowledgeable with CRMs User of slack, HubSpot, MS teams and Zoom

Decent knowledge on MS office and Google apps Familiarity with Canva

Well-accustomed to working with deadline

I have also done secretarial/assistant and admin duties, ad hoc tasks for my previous companies as directed by management i.e. drafting answers for google reviews etc.

You can expect integrity, honesty and straightforward communication from me as an employee. I’m very dedicated and focused to always fulfill my commitments.

I am Lai and I have 13 years worth of Customer service experience in different industries such as banks, telecommunications, online payment processor and Electricity/energy sector.

I can provide support through several channels like inbound/outbound calls, live chat and emails. My last position was Resolutions Specialist and Subject Matter Exert which mainly entailed handling investigations, the most complex queries, and resolving complaints.

My skills:

Customer service

I can speak professionally and confidently with government regulators and ombudsman

Investigation and resolution

I am inquisitive and analytical

Calendar management Email inbox management

Tickets allocation and monitoring of completion

Triaging emails and tickets Organization Queue monitoring and tasks monitoring for the team

Reporting Task and team management

Knowledgeable with CRMs User of slack, HubSpot, MS teams and Zoom

Decent knowledge on MS office and Google apps Familiarity with Canva

Well-accustomed to working with deadline

I have also done secretarial/assistant and admin duties, ad hoc tasks for my previous companies as directed by management i.e. drafting answers for google reviews etc.

You can expect integrity, honesty and straightforward communication from me as an employee. I’m very dedicated and focused to always fulfill my commitments.