Philippines 
Experience
Customer Service Associate - Remote
- Provide clear and consistent solution-based email
- Customer Service Management on Social Media channels
- Timely live chat management
- Inbound/outbound phone support
- Other miscellaneous virtual administrative tasks
- Assisted customers with product selection, order entry, and payment processing.
Dental Insurance Billing Specialist - Remote
- Obtain claim status and collect all payments from all dental insurance companies across the United States by utilizing their portal/websites and through phone calls
- Evaluate EOBs and ERAs for denial reasons, as what can be tasked to the biller for appeal and resubmission
- Evaluate EOBs and ERAs for payment information, and call insurance companies to find out more before tasking the biller with posting.
- Analyzed denied claims data to identify patterns resulting in improper coding or incorrect information being submitted.
- Prepared statistical reports on collections, denials, and adjustments as requested by management.
- Monitored monthly changes in Medicare and Medicaid policies, procedures, and fee schedules.
Resolution Specialist
- Account-level changes include changing personal account information, bank information, and passwords.
- Evaluate the customer's coverage, death certificate, and hospital narratives and documents as the primary documents required to set up the first line of the process.
- Maintained accurate records of customer interactions via various communication channels, including phone calls, emails, and web chats.
Experience
Customer Service Associate - Remote
- Provide clear and consistent solution-based email
- Customer Service Management on Social Media channels
- Timely live chat management
- Inbound/outbound phone support
- Other miscellaneous virtual administrative tasks
- Assisted customers with product selection, order entry, and payment processing.
Dental Insurance Billing Specialist - Remote
- Obtain claim status and collect all payments from all dental insurance companies across the United States by utilizing their portal/websites and through phone calls
- Evaluate EOBs and ERAs for denial reasons, as what can be tasked to the biller for appeal and resubmission
- Evaluate EOBs and ERAs for payment information, and call insurance companies to find out more before tasking the biller with posting.
- Analyzed denied claims data to identify patterns resulting in improper coding or incorrect information being submitted.
- Prepared statistical reports on collections, denials, and adjustments as requested by management.
- Monitored monthly changes in Medicare and Medicaid policies, procedures, and fee schedules.
Resolution Specialist
- Account-level changes include changing personal account information, bank information, and passwords.
- Evaluate the customer's coverage, death certificate, and hospital narratives and documents as the primary documents required to set up the first line of the process.
- Maintained accurate records of customer interactions via various communication channels, including phone calls, emails, and web chats.
Education
Bachelor of Science in Information Technology
Bachelor of Science in Information Technology
Bachelor of Science in Tourism Management
Bachelor of Science in Tourism Management
Education
Bachelor of Science in Information Technology
Bachelor of Science in Information Technology
Bachelor of Science in Tourism Management
Bachelor of Science in Tourism Management
