Philippines Experience
Customer Care Staff
April 10, 2023 – February 02, 2024
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Customer Solutions Officer
March 12, 2018 - December 2, 2021
- Handles special assignments designated by management from time to time
- Responsible for handling the sales and after-sales.
- Maintain thorough knowledge of product and service offerings in order to accurately answer all questions by customers and effectively recommend correct offerings.
- Prompt chat (social media) and email response to customers
- Remaining polite to customers during heated exchanges and reach a peaceful resolution
- Training Officer for my SMART co-workers, guiding & educating about new launch products
- Awarded as one of the top sales performers
Experience
Customer Care Staff
April 10, 2023 – February 02, 2024
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Customer Solutions Officer
March 12, 2018 - December 2, 2021
- Handles special assignments designated by management from time to time
- Responsible for handling the sales and after-sales.
- Maintain thorough knowledge of product and service offerings in order to accurately answer all questions by customers and effectively recommend correct offerings.
- Prompt chat (social media) and email response to customers
- Remaining polite to customers during heated exchanges and reach a peaceful resolution
- Training Officer for my SMART co-workers, guiding & educating about new launch products
- Awarded as one of the top sales performers
Education
Bachelor of Science in Tourism
CLUBS AND ORGANIZATIONS:
• Auditor- Group of United Tourism Students (2016-2017)
• Assistant Treasurer- Hospitality Management Department (2016-2017)
• Auditor- College of Business and Hospitality Management (2015-2016)
• Second Year Representative- Group of United Tourism Students (2014-2015)
SEMINARS/TRAININGS ATTENDED:
Event Title : The SVD 4CD: A Key to Servant Leadership
Venue : Divine Word College of San Jose
Date/s : August 19-21, 2016
Event Title : MICE: Making a Difference
Venue : CAP Convention Center, Camp John Hay, Baguio City
Date/s : February 04, 2016
Event Title : Housekeeping Seminar
Venue : Microtel by Wyndham, Baguio City
Date/s : February 03, 2016
Event Title : Vikings Group Dine and Learn
Venue : Vikings, Building B, By the Bay, Seaside Boulevard, MOA Complex
Date/s : February 02, 2016
Event Title : Convention and Workshop “Islands of Opportunities for HMD Students A Must to Upgrade Skills for Future Hoteliers”
Venue : Amphitheatre, Divine Word College of San Jose
Date/s : October 02, 2015
Event Title : HRT SKILLYMPICS 2014
Venue : Divine Word College of San Jose
Date/s : February 28, 2014
Event Title : HRT Symposium “A Potent Means to Boost the Nation’s Economy”
Venue : Amphitheatre, Divine Word College of San Jose
Date/s : August 30, 2013
Education
Bachelor of Science in Tourism
CLUBS AND ORGANIZATIONS:
• Auditor- Group of United Tourism Students (2016-2017)
• Assistant Treasurer- Hospitality Management Department (2016-2017)
• Auditor- College of Business and Hospitality Management (2015-2016)
• Second Year Representative- Group of United Tourism Students (2014-2015)
SEMINARS/TRAININGS ATTENDED:
Event Title : The SVD 4CD: A Key to Servant Leadership
Venue : Divine Word College of San Jose
Date/s : August 19-21, 2016
Event Title : MICE: Making a Difference
Venue : CAP Convention Center, Camp John Hay, Baguio City
Date/s : February 04, 2016
Event Title : Housekeeping Seminar
Venue : Microtel by Wyndham, Baguio City
Date/s : February 03, 2016
Event Title : Vikings Group Dine and Learn
Venue : Vikings, Building B, By the Bay, Seaside Boulevard, MOA Complex
Date/s : February 02, 2016
Event Title : Convention and Workshop “Islands of Opportunities for HMD Students A Must to Upgrade Skills for Future Hoteliers”
Venue : Amphitheatre, Divine Word College of San Jose
Date/s : October 02, 2015
Event Title : HRT SKILLYMPICS 2014
Venue : Divine Word College of San Jose
Date/s : February 28, 2014
Event Title : HRT Symposium “A Potent Means to Boost the Nation’s Economy”
Venue : Amphitheatre, Divine Word College of San Jose
Date/s : August 30, 2013
