freelancer
Email Verified Identity Verified Patricia E
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Member since February 2, 2024
Profile health 30%

Proficient Virtual Assistant with Customer Service and Administrative Skills

  • $340 - $460 / hr
  • //workplaces.ph/wp-content/uploads/2023/06/philippines-flag.webpPhilippines
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I worked in the customer service industry for four years handling phone calls, emails, and live chats which honed my people skills and ability to be able to help people with their concerns. With this, I was able to develop my critical thinking skills as I need to exhaust all my possible resources and create solutions to any problem to efficiently help my customers. I was promoted to Learning Specialist and this helped me a lot to meet different people coming from various backgrounds. I was able to impart my knowledge to them and help them to become more efficient with their roles and responsibilities especially with product knowledge and resolving customer issues.

I have also a year of experience of being a virtual assistant and was also able to do projects with admin work. I have become a transcriber for thesis work and a researcher for postgraduate students. I was also able to finish small projects that require data entry needed for client’s businesses. I am also proficient in using Canva with designs and AI tools to efficiently create content.

freelancer
Email Verified Identity Verified Patricia E
0/5 (0 Feedback)
Member since February 2, 2024
Profile health 30%

Proficient Virtual Assistant with Customer Service and Administrative Skills

  • $340 - $460 / hr
  • //workplaces.ph/wp-content/uploads/2023/06/philippines-flag.webpPhilippines
  • Save

I worked in the customer service industry for four years handling phone calls, emails, and live chats which honed my people skills and ability to be able to help people with their concerns. With this, I was able to develop my critical thinking skills as I need to exhaust all my possible resources and create solutions to any problem to efficiently help my customers. I was promoted to Learning Specialist and this helped me a lot to meet different people coming from various backgrounds. I was able to impart my knowledge to them and help them to become more efficient with their roles and responsibilities especially with product knowledge and resolving customer issues.

I have also a year of experience of being a virtual assistant and was also able to do projects with admin work. I have become a transcriber for thesis work and a researcher for postgraduate students. I was also able to finish small projects that require data entry needed for client’s businesses. I am also proficient in using Canva with designs and AI tools to efficiently create content.

Experience

Customer Support Representative

  •  Alorica
  •  Oct 2019 - Dec 2022

As a Customer Service Representative adept at handling phone calls, emails, and chat, I bring a dynamic skill set focused on providing unparalleled customer experiences. With a commitment to clear and empathetic communication, I excel in addressing inquiries, resolving issues, and offering product/service information seamlessly across multiple channels. My proficiency in managing real-time chat interactions, responding promptly to emails, and delivering articulate responses during phone calls allows me to adapt to diverse customer preferences.

Learning Specialist

  •  Alorica
  •  Jan 2022 - Jan 2024

As a Product Trainer with a solid foundation in administrative skills, I bring a unique blend of expertise to ensure effective onboarding and continuous development of teams. With a keen focus on imparting comprehensive product knowledge, I design and deliver training programs that empower employees to maximize their potential. My ability to streamline administrative processes, including scheduling training sessions, maintaining training materials, and tracking participant progress, ensures a smooth and organized training environment. Additionally, my commitment to staying updated on industry trends and product advancements enables me to provide cutting-edge training that aligns with organizational goals.

Virtual Assistant

  •  Jan 2022 - Feb 2023

As a Virtual Assistant specializing in data entry and data research, I offer a comprehensive set of skills to enhance organizational efficiency and decision-making processes. Meticulous and detail-oriented, I excel in accurately inputting, organizing, and maintaining data sets with a commitment to data integrity. Additionally, my proficiency in research methodologies enables me to gather, analyze, and present valuable insights. Whether handling extensive data entry tasks or conducting in-depth research projects, I am adept at managing diverse responsibilities in a virtual environment.

Experience

Customer Support Representative

  •  Alorica
  •  Oct 2019 - Dec 2022

As a Customer Service Representative adept at handling phone calls, emails, and chat, I bring a dynamic skill set focused on providing unparalleled customer experiences. With a commitment to clear and empathetic communication, I excel in addressing inquiries, resolving issues, and offering product/service information seamlessly across multiple channels. My proficiency in managing real-time chat interactions, responding promptly to emails, and delivering articulate responses during phone calls allows me to adapt to diverse customer preferences.

Learning Specialist

  •  Alorica
  •  Jan 2022 - Jan 2024

As a Product Trainer with a solid foundation in administrative skills, I bring a unique blend of expertise to ensure effective onboarding and continuous development of teams. With a keen focus on imparting comprehensive product knowledge, I design and deliver training programs that empower employees to maximize their potential. My ability to streamline administrative processes, including scheduling training sessions, maintaining training materials, and tracking participant progress, ensures a smooth and organized training environment. Additionally, my commitment to staying updated on industry trends and product advancements enables me to provide cutting-edge training that aligns with organizational goals.

Virtual Assistant

  •  Jan 2022 - Feb 2023

As a Virtual Assistant specializing in data entry and data research, I offer a comprehensive set of skills to enhance organizational efficiency and decision-making processes. Meticulous and detail-oriented, I excel in accurately inputting, organizing, and maintaining data sets with a commitment to data integrity. Additionally, my proficiency in research methodologies enables me to gather, analyze, and present valuable insights. Whether handling extensive data entry tasks or conducting in-depth research projects, I am adept at managing diverse responsibilities in a virtual environment.

Education

BS Geology

Education

BS Geology

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