Philippines Experience
Back Office Support
-Maintaining records, data entry management and account
processing.
-Inputting customer information into databases, updating
records, and ensuring data accuracy.
Customer Support Specialists
-Answering inbound and outbound calls in a friendly and
courteous manner.
-Discussing and offering healthcare insurance with customer to
insure that all their data’s are updated and correct.
-Following the conversational script provided by the company
and keeping the calls to under 10 minutes.
-Ability to turn customers into repeat buyers and prevent them
from switching to a competitor.
E-Commerce Account Executive
-Answering phone calls and taking orders with the product and
arrangement that they desired to order.
-Assisting customers through online check out and orders with
step by step process.
-Addressing their inquiries about the product and deliveries.
Giving exceptional customer service.
Virtual Assistant
-Do daily administrative tasks and schedules and organizing my
client's files in travel account.
-Answering emails, arranging meetings and travel plans.
-Creating hotel bookings, organizing travel documents such as
VISA and PASSPORT.
-Helping to create presentation materials.
-Manage social media to engage more followers and with
marketing strategy.
Experience
Back Office Support
-Maintaining records, data entry management and account
processing.
-Inputting customer information into databases, updating
records, and ensuring data accuracy.
Customer Support Specialists
-Answering inbound and outbound calls in a friendly and
courteous manner.
-Discussing and offering healthcare insurance with customer to
insure that all their data’s are updated and correct.
-Following the conversational script provided by the company
and keeping the calls to under 10 minutes.
-Ability to turn customers into repeat buyers and prevent them
from switching to a competitor.
E-Commerce Account Executive
-Answering phone calls and taking orders with the product and
arrangement that they desired to order.
-Assisting customers through online check out and orders with
step by step process.
-Addressing their inquiries about the product and deliveries.
Giving exceptional customer service.
Virtual Assistant
-Do daily administrative tasks and schedules and organizing my
client's files in travel account.
-Answering emails, arranging meetings and travel plans.
-Creating hotel bookings, organizing travel documents such as
VISA and PASSPORT.
-Helping to create presentation materials.
-Manage social media to engage more followers and with
marketing strategy.
Education
Business Administration Major in Marketing Management
Virtual Assistant Training
-Virtual Assistant Training (Home-based
Connect)
-Social media management training
-Facebook Ads for beginner and advance
certificate
Education
Business Administration Major in Marketing Management
Virtual Assistant Training
-Virtual Assistant Training (Home-based
Connect)
-Social media management training
-Facebook Ads for beginner and advance
certificate
