Philippines Experience
MEDICAL RECEPTIONIST
*Adding a new patient
*Reaching out to health insurance for benefit and eligibility queries
*Handling appointment scheduling/rescheduling for patients on ECW
*Communicating with other clinics for patient documents, test results, or consult notes
*Organizing faxes and maintaining records of received documents from other physicians
*Recording telephone interactions on ECW to communicate patient concerns to the doctor and ensure patient requests/complaints are addressed
*Assisting with patient referrals to specialist care
*Verifying appointments with patients over the phone
*Logging patient payments on ECW
AMAZON VIRTUAL ASSISTANT/INFLUENCER MARKETING
*Tracking sales data on a spreadsheet
*Creating monthly business reports
*Processing Amazon orders using Zendesk and Amazon Seller Central
*Managing negative seller reviews
*Responding to customer inquiries and processing refunds
*Designing Amazon store and posts
*Implementing influencer marketing by contacting influencers for collaborations, negotiating reviews, and tracking performance
*Creating content for Instagram accounts.
REAL ESTATE COLD CALLING
*Call property owners and set an appointment for interested sellers.
*Enter data on a spreadsheet, get missing data from county website
CUSTOMER SERVICE REPRESENTATIVE
I have experience working as a customer service representative for four different accounts: QuickBooks Desktop, Wells Fargo IRA Account, ADP Payroll, and American Express Business Cards.
*American Express: dealing with inquiries about business cards, disputes, and fraud, and reconciling credit card statements.
*ADP: assisting with US payroll tax queries (e.g., calculation, forms, payment), providing technical support for the ADP Run website, and reconciling statements.
*Wells Fargo IRA: addressing inquiries about IRAs and dividends for brokerage accounts.
*QuickBooks: handling queries related to US payroll tax (e.g., calculation, forms, payment).
Experience
MEDICAL RECEPTIONIST
*Adding a new patient
*Reaching out to health insurance for benefit and eligibility queries
*Handling appointment scheduling/rescheduling for patients on ECW
*Communicating with other clinics for patient documents, test results, or consult notes
*Organizing faxes and maintaining records of received documents from other physicians
*Recording telephone interactions on ECW to communicate patient concerns to the doctor and ensure patient requests/complaints are addressed
*Assisting with patient referrals to specialist care
*Verifying appointments with patients over the phone
*Logging patient payments on ECW
AMAZON VIRTUAL ASSISTANT/INFLUENCER MARKETING
*Tracking sales data on a spreadsheet
*Creating monthly business reports
*Processing Amazon orders using Zendesk and Amazon Seller Central
*Managing negative seller reviews
*Responding to customer inquiries and processing refunds
*Designing Amazon store and posts
*Implementing influencer marketing by contacting influencers for collaborations, negotiating reviews, and tracking performance
*Creating content for Instagram accounts.
REAL ESTATE COLD CALLING
*Call property owners and set an appointment for interested sellers.
*Enter data on a spreadsheet, get missing data from county website
CUSTOMER SERVICE REPRESENTATIVE
I have experience working as a customer service representative for four different accounts: QuickBooks Desktop, Wells Fargo IRA Account, ADP Payroll, and American Express Business Cards.
*American Express: dealing with inquiries about business cards, disputes, and fraud, and reconciling credit card statements.
*ADP: assisting with US payroll tax queries (e.g., calculation, forms, payment), providing technical support for the ADP Run website, and reconciling statements.
*Wells Fargo IRA: addressing inquiries about IRAs and dividends for brokerage accounts.
*QuickBooks: handling queries related to US payroll tax (e.g., calculation, forms, payment).
